Customer Service Manager (m/w/d)

A. Items collected

• Contact Information: name, address, telephone number, e-mail address, and other contact information
• Application Materials: CV, résumé, and cover letter
• Experience: previous work, practical and other relevant experience
• Education: education, including level, type, subject-matter, degrees, diplomas and certificates, and institutions
• Position of Interest: positions, roles and opportunities of interest, and if applicable, position offered
• Skills: knowledge, skills, languages, and other competencies
• Certifications: professional and other work-related licenses, permits and certifications held
• Reference Details: information you provide relating to character and work references
• Online Account Information: username and password to access the Careers Sites, application identifiers, internet protocol (IP) address and device identifiers that may be automatically collected
• Communication Preferences: preferred communication method and language
• Event Information: dietary restrictions, travel and accommodation details, government-issued identification to access one of our physical premises, and other details specific to a particular recruiting interview, meeting or other event
• Work Authorization: Work authorization status and relevant visa or other immigration information
• Conflict Check Information: Information on personal relationships and external board memberships to non-J&J companies, appointments, roles and other information that may present potential conflict of interest with Johnson & Johnson, only when requested in relation to shortlisted candidates
• Other Information: Any other information you otherwise elect to provide to us (e.g., employment preferences, willingness to relocate, current salary, desired salary, awards or professional memberships)

B. Purpose of collection and use

• Application Evaluation, Application Processing and Recruitment, Communication and Updates, References, Application Verifications and Background Checks, On-boarding (in case of hiring), Monitoring and Fostering diversity and inclusion, Compliance, Improving Recruiting Processes, Future Opportunities, General Business Operations (e.g., internal training, preventing fraud and cyberattacks)

C. Retention and Use Period

• The personal information you provide will be retained for a period of 3 years from the date of final announcement and you have the right to withdraw your consent at any time.

 * You have the right to refuse consent for the collection and use of personal information. However, if you refuse, it may limit your ability to apply for a job with us.

A. Receiving Party of the information

• Affiliates of the Company (a list of affiliates is available at https://www.investor.jnj.com/governance/sec-filings.cfm ; click on the link to Form 10K, Exhibit 21, under “SEC Filings”)

B. Items to be provided

• Same as 1. A above

C. Purpose of Use

• Same as 1.B above

D. Retention and Use Period

• Same as 1.C above

* You have the right to refuse consent for the third-party provision of personal information. However, if you refuse, it may limit your ability to apply for a job with us.

A. Transferee of the information

• Affiliates of the Company, located in US, Singapore, etc. (a list of affiliates is available at https://www.investor.jnj.com/governance/sec-filings.cfm  ; click on the link to Form 10K, Exhibit 21, under “SEC Filings”)

B. Items to be transferred

• Same as 1. A above

C. Purpose of Use

• Same as 1.B above

D. Retention and Use Period

• Same as 1.C above

E. Time and Method of Transfer

• Frequent transfer through the information and communications network when necessary

 * You have the right to refuse consent for the transfer overseas of personal information. However, if you refuse, it may limit your ability to apply for a job with us. If you want to refuse transfer overseas, please select “Do not agree” below or contact [email protected] for your questions.

A. Items collected

• Veteran status, Disability status

B. Purpose of Collection and Use

• For the monitoring of equal employment opportunity

C. Retention and Use Period

• The personal information you provide will be retained for a period of 3 years from the date of final announcement and you have the right to withdraw your consent at any time.

* You have the right to refuse consent for the collection and use of sensitive information. However, if you refuse, we cannot reflect your information in monitoring the equal employment opportunity.

A. Receiving Party of the information

• Affiliates of the Company (a list of affiliates is available at https://www.investor.jnj.com/governance/sec-filings.cfm ; click on the link to Form 10K, Exhibit 21, under “SEC Filings”)

B. Items to be provided

• Same as 4. A above

C. Purpose of Use

• Same as 4. B above

D. Retention and Use Period

• Same as 4. C above

* You have the right to refuse consent for the third party provision of sensitive information. However, if you refuse, we cannot reflect your information in monitoring the equal employment opportunity.

A. Transferee of the information

• Affiliates of the Company, located in US, Singapore, etc. (a list of affiliates is available at https://www.investor.jnj.com/governance/sec-filings.cfm ; click on the link to Form 10K, Exhibit 21, under “SEC Filings”)

B. Items to be transferred

• Same as 4. A above

C. Purpose of Use

• Same as 4. B above

D. Retention and Use Period

• Same as 4. C above

E. Time and Method of Transfer

• Frequent transfer through the information and communications network when necessary

* You have the right to refuse consent for the transfer overseas of sensitive information. However, if you refuse, we cannot reflect your information in monitoring the equal employment opportunity. If you want to refuse transfer overseas, please select “Do not agree” below or contact [email protected]  for your questions.