Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Data Analytics & Computational SciencesJob Sub Function:
Business IntelligenceJob Category:
People LeaderAll Job Posting Locations:
Paranaque, National Capital Region (Manila), PhilippinesJob Description:
Global Services Manila – Strategic Solutions and Commercial Services
Team Lead Commercial Services (PG25)
“Reimagine the possibilities” at Johnson and Johnson Global Services! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.
As a member of our Global Services team, you will have exclusive access to a network of professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
At J&J Global Services, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.
This role will be part of the Global Services in the Strategic Solutions and Commercial Services (SCS) function. The Global Services organization provides best-in-class, cost-effective services, and compliance—in a J&J way—to our Operating Companies around the world.
Commercial Services - Contract Management is responsible for the development of contract strategy and execution of Agreements for customers within JJMT Commercial Excellence. Contracting includes the development and delivery of Contracting Strategies (contracting options, etc.), Offer Development (single point of contact, rapid response hub for developing contracts), Customer Analytics (preparation of customer-ready analytics and materials for the field to support customer updates and negotiations), Contract Management (Contract executing, price load, and tracking compliance) and CPC governance (rules and processes for approving deal exceptions). The Contracting group works in close collaboration with the Field Selling Organization to create the most appropriate offering (products, pricing, solutions and T&Cs) for the customer while supporting JJMT objectives and strategies of the business.
The Contract Management Lead Analyst will be a primary resource and supervise a team focused on the efficient processing of expedited requests, including Pricing Letters/Contracts, Courtesy Pricing, Price Files, and Contract Copy requests, all in support of the US JNJ MedTech business units. Additionally, you will serve as the overall coordinator for the organization's metrics (QBR) and lead projects and other initiatives aimed at enhancing business processes and improving the organization.
Key Responsibilities and Skills
Service Delivery - Responsible for managing and executing specific processes and projects effectively within designated work areas. This includes ensuring that service delivery meets established standards, timelines, and quality metrics. It may involve coordinating with teams, resolving issues that arise during project execution, and adapting processes to improve efficiency.
Customer Interaction - Focuses on managing relationships with stakeholders and addressing escalations within assigned work areas. This entails actively communicating with customers to understand their needs, resolving any issues they encounter, and ensuring customer satisfaction. Building strong relationships with stakeholders is essential for fostering collaboration and engagement.
Process Improvement - Leads initiatives aimed at improving overall processes by seeking feedback from both customers and team members. This includes identifying pain points in current practices, implementing changes, and measuring the impact of these improvements. A continuous improvement mindset is crucial for optimizing efficiency and effectiveness in service delivery.
Technology Proficiency - Demonstrates a high level of proficiency in relevant systems and shared services technology. Acts as a thought leader by advocating for and implementing advanced technologies and processes that enhance operational performance. Staying updated with technological trends and advancements is essential for driving innovation.
Reporting and Analysis - Responsible for creating reports, analyzing data, and highlighting key insights related to service performance. This includes interpreting data to identify trends, successes, and areas needing improvement, enabling informed decision-making for service enhancements.
Training and Development - Conducts training sessions as needed and is recognized as a Subject Matter Expert (SME) in relevant areas. This involves sharing knowledge with team members, developing training materials, and ensuring that team members are equipped with the information and skills necessary for their roles.
Team Leadership - Collaborates within a team and provides support to the Senior Team Leader/Manager while mentoring the team. Leadership entails motivating team members, guiding them toward achieving specific service goals, and fostering a collaborative environment where individual strengths are utilized.
Financial Stewardship - Ensures compliance with financial guidelines and provides necessary guidance to teams regarding financial management. This includes monitoring expenses, effectively allocating resources, and aligning team efforts with the organization’s financial objectives, ensuring that all actions contribute to financial health.
Qualifications:
Education
- A minimum of a bachelor’s degree is required, with a concentration in Business, Finance, Sales or Marketing preferred.
Required
- At least 6-8 years of professional experience are required.
- At least 4-6 years of experience in operations, with comprehensive understanding of process, procedures and service management concepts.
- Ability to lead, develop, and execute plans with attention to detail.
- Operate with discipline and sense of urgency.
- Ability to work effectively in a cross-functional environment and build support across a complex set of stakeholders.
Preferred
- Experience on Finance, Business, Pricing, Order-to-Cash, Contract Management, or related fields.
- Experience in a shared services center of a multinational corporation is desirable.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
