Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
FinanceJob Sub Function:
AP/ARJob Category:
ProfessionalAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.DePuy Synthes is recruiting for a I2C DPS Collection & Dispute Management Analyst, located in Bogota, Colombia.
ITC Collections & Dispute Management Analyst - is responsible for end‑to‑end ownership of customer collections and dispute management activities within the Invoice‑to‑Cash (I2C) process, supporting Johnson & Johnson Global Services Finance. This role supports high‑risk, high‑value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.
Key Responsibilities:
Collections & Accounts Receivable Management
Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
Monitor collection performance and KPIs against Service Level Agreements (SLAs)
Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
Manage Sales Order Releasing activities within defined authority limits
Dispute Management
Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
Serve as a Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.
Manage non-disputed credit transactions and revenue reconciliation activities.
Provide guidance and escalation support for complex customer and internal issues to expedite resolution.
Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.
Collaboration & Stakeholder Engagement
Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.
Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters.
Support management with ad‑hoc analysis, reporting, and special projects as required.
Qualifications:
Education:
A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
CPA, CMA, MBA and/or other financial certifications is preferred
Experience and Skills Required:
2-4 years of relevant work experience
Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.
Basic Negotiation skills
Analytical and problem solver
Required Knowledge, Skills, and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
Fluent in English for communication, for both oral and written
Technology proficiency in Microsoft Office and ERP
Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
Teamwork spirit and can work under pressure
Preferred Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
Knowledge of SAP systems
Foreign language capability is a plus
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented