Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for Analyst Customer Service Operations, Bogotá, Colombia
Purpose: The Customer Service - Regional – Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including Supply Chain, Finance and Shared Services in order to resolve customer issues. The CS Representant reports directly to a Customer Service Supervisor, and escalates issues as needed.
You will be responsible for:
Responsible for order management activities including:
Scheduling deliveries and appointments
Processing orders
Order tracking and support to customer inquiries for new and existing orders
Responsible for invoice management activities including:
Invoicing customer sales orders
Facilitating invoice corrections
Reviewing customer billing plans
Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
Solve issues related to: Orders, Claims management, Returns management, Recall management
Interact with other areas to find solutions
Contact the customer with the final solution
Qualifications / Requirements:
University/Bachelor’s Degree or Equivalent
Language: Bilingual (Spanish, English and Portuguese) Optional
Generally, requires minimal – 2 years related experience
Technical skills: MS Office, SAP (desirable), Salesforce (desirable).,
Office skills: Standard office telephone, Email, Outlook
Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications
Required Skills:
Preferred Skills:
