Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain EngineeringJob Sub Function:
Electrical EngineeringJob Category:
People LeaderAll Job Posting Locations:
Yokneam, Haifa District, IsraelJob Description:
About Johnson & Johnson MedTech Cardiovascular:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for Technical Service Product Team Leader role, to join our team located in Yokneam, Israel.
Purpose:
The Technical Service Product Team Leader will lead the Technical Service Product team and serve as the direct responsible individual for Technical Service activities within R&D and Operations. This role represents Technical Service requirements in new product introduction and lifecycle management projects, drives TS-related initiatives, supports field communication, and ensures serviceability considerations are embedded throughout product development and manufacturing processes.
You will be responsible for:
Leading the Technical Service Product Leader team, including priorities, workload, execution, team meetings, performance alignment, and professional development.
Acting as the Technical Service focal point across NPI and LCM projects, ensuring TS requirements are reflected in relevant project phases and deliverables.
Defining service requirements and procedures for new products and supporting the transition from R&D to Service.
Partnering with project managers, operations project managers, R&D, Operations, Document Control, Regulatory, and WW Technical Service teams to improve product serviceability.
Managing Technical Service deliverables, collecting field feedback, maintaining project updates, and supporting troubleshooting and daily process efficiency.
Assessing and approving ECOs as the Technical Service SME, representing TS interests and communicating relevant notifications to WW Technical Service.
Owning and driving field communications, including Technical Notes, Technical Bulletins, Service Manuals, service documentation, and user guide updates in collaboration with Technical Communications and Localization.
Leading TS-related projects and continuous improvements in service documentation, processes, and overall team efficiency.
Supporting field service activities when needed, including backup support for the Israeli installed base and occasional support to the field force following required training.
Ensuring compliance with company policies, procedures, and Health, Safety and Environmental guidelines.
Qualifications and Requirements:
Electronic, Biomedical, or Practical Engineering background; other engineering disciplines may be considered with relevant experience.
At least 3 years of experience in a similar role within a high-tech company.
Experience working with R&D, Operations, Technical Service, product development, NPI, LCM, or field service environments.
Strong technical understanding and ability to translate field and service needs into product and process requirements.
Proficiency in Microsoft Office and strong technical English skills.
Excellent communication skills, both verbal and written, including in English.
Strong leadership, initiative, ownership, and ability to drive priorities in a dynamic environment.
Service-oriented mindset, sense of urgency, and ability to work independently and collaboratively across functions.
Project-oriented approach with strong execution, follow-up, and continuous improvement capabilities.
Required Skills:
Preferred Skills:
Agility Jumps, Circuit Designs, Developing Others, Electrical Engineering, Electrical Systems, Give Feedback, Inclusive Leadership, Leadership, Lean Supply Chain Management, Predictive Maintenance, Problem Solving, Product Installation, Project Reporting, Quality Processes, Relationship Building, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Scope Management, Team Management