This job posting is anticipated to close on Aug 06 2026. We may however extend this time period, in which case the posting will remain available on www.careers.jnj.com to accept additional applications.
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Technical Product ManagementJob Category:
People LeaderAll Job Posting Locations:
New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of AmericaJob Description:
DePuy Synthes is recruiting for a(n) Manager, TPO Service & Repair, located in
New Brunswick, New Jersey, US.
Job Overview
The Manager, Technical Product Owner (TPO) for Service & Repair plays a critical role in shaping and delivering digital products that support global service and repair operations. This role partners closely with business stakeholders, engineering teams, and service operations to define product vision, prioritize work, and deliver solutions that improve service quality, efficiency, and customer experience. This is an exciting opportunity to lead transformative initiatives in a highly visible area, leveraging technology to enhance service performance and drive business impact.
Key Responsibilities
Own and define the product vision, roadmap, and backlog for Service & Repair technology solutions aligned with business priorities
Partner with cross-functional stakeholders (Commercial Technology, Service Operations, Engineering, and Quality teams) to gather and translate requirements into actionable product features
Prioritize backlog items and lead agile ceremonies to ensure timely and high-quality delivery of product enhancements
Drive continuous improvement of service and repair processes through technology, analytics, and automation capabilities
Collaborate with engineering teams to design, develop, and implement scalable and compliant digital solutions
Monitor product performance, service metrics, and user feedback to inform enhancements and optimize outcomes
Ensure compliance with quality, regulatory, and safety standards across service and repair solutions
Lead and coach team members or junior product owners, ensuring alignment and delivery excellence
Communicate product updates, risks, and progress to senior leadership and stakeholders
Champion adoption of new tools and processes to improve operational efficiency and customer satisfaction
Qualifications
Education
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required).
Master’s degree (MBA or equivalent) (preferred).
Experience and Skills
Required
6+ years of relevant experience in product management, technical product ownership, or service technology solutions
Experience working in Agile environments with responsibility for backlog management and delivery
Strong understanding of service and repair operations, field service systems, or customer service technologies
Demonstrated ability to translate business needs into technical requirements and product features
Experience collaborating with cross-functional teams, including engineering, operations, and business stakeholders
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management abilities
Preferred
Experience in healthcare, medical devices, or regulated industries
Familiarity with service management platforms (e.g., ServiceNow, Salesforce Service Cloud)
Experience with digital transformation initiatives or large-scale system implementations
Knowledge of data analytics, reporting tools, and performance metrics relevant to service operations
Proven ability to lead teams and influence without direct authority
Experience driving process optimization and continuous improvement initiatives
Other
Language: English required
Travel: Up to 10–20% (domestic and/or international)
Certifications (preferred): Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Analytical Reasoning, Consulting, Cost Management, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, People Performance Management, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Resource Management, Software Development Management, Strategic Supply Chain Management, Team ManagementThe anticipated base pay range for this position is :
Additional Description for Pay Transparency:
