Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Patient EducationJob Category:
ProfessionalAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
#Li-Hybrid
An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
We are searching for the best talent for Coordinador de Operaciones Patients Solutions to be in Bogotá.
Purpose
The Patient Solutions Coordinator plays a key role in ensuring that Patient Education programs operate effectively, consistently, and in alignment with clearly defined strategic priorities.
This role supports the day‑to‑day execution of Patient Education programs by proactively detecting operational frictions, ensuring high standards of quality and compliance, and supporting the consolidation of data and KPIs that provide visibility into program performance. By translating operational execution into reliable data, the coordinator helps maintain a clear connection between strategy and execution, working in close alignment with the Senior Coordinator.
The position is ideal for someone who enjoys understanding how things work end‑to‑end, identifying where processes can run better, and ensuring that execution reflects the intended strategic focus.
Key responsibilities
- Execute with reliability and discipline
Ensure Patient Education activities are carried out consistently within defined processes, standards, and governance, delivering dependable operational outcomes.
- Maintain quality and compliance
Perform quality checks and support documentation to meet regulatory, audit, and compliance requirements, ensuring accuracy and traceability in all activities.
- Support data and KPI consolidation
Consolidate, validate, and maintain operational data and KPIs, contributing to clear visibility of program performance and execution effectiveness.
- Identify operational frictions early
Detect deviations, inefficiencies, or execution gaps in day‑to‑day operations and escalate them through defined channels to prevent broader impact.
- Ensure alignment between strategy and execution
Help ensure that operational activities reflect defined strategic priorities, working in close alignment with the Senior Coordinator to translate focus into execution.
- Apply data analysis
Review operational and patient‑related data to identify trends or signals that support better planning, execution, and continuous improvement.
- Collaborate effectively across teams
Coordinate with internal teams and approved external partners to support smooth execution and timely delivery.
- Operate with a patient‑centric and ethical mindset
Support patient interactions through approved channels, respecting patients’ rights, privacy, and regulatory requirements at all times.
- Uphold J&J values
Act in accordance with Johnson & Johnson’s Credo and Leadership Imperatives in every interaction.
Core competencies & Skills required
Technical & Functional
- Process Execution & Compliance
- Operational Data Handling
- Data Analysis
- Operational Issue Detection
- Quality Control & Documentation
- Execution Alignment
Behavioral
- Continuous improvement mindset
- Proactive identification and communication of operational frictions, inefficiencies, or execution gaps
- Attention and understanding of data and details
- Disciplined and reliable execution
Education & Experience
- Bachelor’s degree in administration, engineering, health sciences, or related fields.
- 1-2 years of experience in data analysis, process improvement, or similar roles.
- Preferred experience in the pharmaceutical industry, patient support programs, or regulated environments.
- Proficiency in Spanish and English (intermediate level).
Required Skills:
Preferred Skills:
Analytical Reasoning, Analytics Insights, Business Behavior, Clinical Data Management, Cross-Functional Collaboration, Customer Support Operations, Customer Support Trends, Empathy, Ethical and Participant Safety Considerations, Execution Focus, Health Care Regulation, New Program Development, Patient Account Management, Patient Counseling, Patient Enrollment Standards and Regulations, Project Management, Verbal Expression