Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
QualityJob Sub Function:
Customer/Commercial QualityJob Category:
ProfessionalAll Job Posting Locations:
Singapore, SingaporeJob Description:
Johnson & Johnson (J&J) MedTech is a provider of medical devices and diagnostics products to the market. It ensures that its products and services are scientifically sound and of high quality to help heal, cure disease, and improve the quality of life of patients and consumers. The Johnson & Johnson Commercial Quality department provides quality oversight and support to the local operating companies in the areas of strategy and planning, quality system oversight, compliance reporting, portfolio and product lifecycle management, product supply, and distribution.
This role reports solid line to Commercial Quality Senior Manager, MedTech SEA and India Cluster EP.
This role is responsible for the site management and execution of Quality Systems establishment, implementation and maintenance for Singapore, including overseeing of 3PLs and Distributors, in order to meet the applicable regulatory and customer requirements and Johnson & Johnson policies and standards.
Key responsibilities:
Essential Job Duties and Responsibilities
Site quality management system activities:
1. Acquisition and divestiture:
• Provides quality support for acquisition and divestiture activities, including change control.
2. Adverse event and/or Health Authority reporting
• Responsible to report adverse events/product quality issues are reported to the health authority in
the site if required by local regulation, and ensures robust processes are in place for timely reporting and closure.
3. Audit Readiness, including Inspection management:
• Ensures compliance and audit-readiness of site to J&J Quality Policy Standards and applicable local regulatory requirements (i.e. GDPMDS).
• Lead as site SME for inspection management by coordinating activities related to pre- and post- audit including providing briefing and guidance to all cross functional team, managing audit arrangement and lead in audit response to auditor.
4. Change Control
• Lead for site’s change control management. Responsible to ensure process is followed and records are managed in a timely manner with proper impact assessment, monitoring are taken. Monitors related metrics and initiates actions for improvement.
5. Complaints management
• Lead the end to end complaint management for the site. Responsible to prepare and sign customer resolution letters when requested by complainant. Monitors trends, related metrics and initiates actions for improvement.
6. Document control
• Support and ensure site compliance to document lifecycle management
7. Labeling and Packaging
• Provides Quality support (such as updating quality agreements, issuing redressing instructions) in repack/relabel operation to ensure compliance to internal procedures and local regulations. Monitors related metrics and initiates actions for improvement.
8. NC CAPA Management
• Lead for site’s NC/CAPA management. Responsible to ensure process is followed and records are managed in a timely manner with proper investigation, root cause analysis and corrective and preventive action taken. Monitors related metrics and initiates actions for improvement.
9. New Product Introduction and Product Discontinuation
• To provide Quality support during new product launch and establish any new quality processes to support commercial launch if applicable.
• To work with stakeholders to manage activities related to product discontinuation to ensure compliance to internal and external requirements
10. Escalation and Field actions
• Oversee the management of Escalations, Field Action, Mock Field Action and Stop shipment applicable to the site
11. Product Release and Product Returns
• Work closely with 3PL/Distributor to support activities related to product inspection and release, temperature excursions and trade returns according to product specifications and internal procedures.
12. Purchasing Control, including POLO
• Manage activities related to purchasing controls. Ensures suppliers/distributors/POLO are appropriately qualified, monitored and in compliance to up-to-date Quality Agreements, where applicable
13. QSMR and metrics reporting
• Coordinates key quality metrics reporting. This includes Non-conformance, CAPA, Complaints, Change Control, Audit Actions tracking and monitoring as per timelines.
14. Quality Manual
• Responsible to establish and maintain site’s Quality Manual
15. Records retention
• Provide guidance to LOCs on record retention process in collaboration with records coordinator
16. Training Management
• Support and ensure site compliance to GxP training plan for quality system elements covered by the site’s quality manual. This role is also responsible for the metrics, communications, reports and nonconformance related to these areas.
Required Qualification and Core Competencies for the role:
Requires knowledge and understanding of industry and regulatory standards, and overall J&J Quality Systems.
Needs experience in training, supervising and risk-based approach in execution. With good interpersonal and communication skills who can interface and influence stakeholders. Demonstrated ability to plan and manage inspection activities related to assigned responsibilities. Skill in multiple computer-based tools. Can deliver results.
1. Good interpersonal and communication skills, with a collaborative approach to stakeholders.
2. Analytical and problem solving capabilities
3. Acumen for prioritization and decision making
4. Demonstrate change management and project management ability.
5. Knowledge and application of quality and regulatory requirements
Required Skills:
Preferred Skills:
Audit Management, Business Behavior, Coaching, Compliance Management, Continuous Improvement, Data Analysis, Detail-Oriented, Goal Attainment, Internal Controls, Issue Escalation, Problem Solving, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment