This job posting is anticipated to close on Jun 15 2026. We may however extend this time period, in which case the posting will remain available on www.careers.jnj.com to accept additional applications.
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
New Brunswick, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of AmericaJob Description:
DePuy Synthes is recruiting for a Quality/Compliance Analyst – Customer Service, located in New Brunswick, NJ, West Chester, Pennsylvania, and Raynham Ma. Remote locations may be considered.
This role is responsible for executing and supporting regional operations in the areas of Document Management, Quality, Compliance, and SOX Reporting and for providing superior advisory and analytical support to internal and external customers enabling the compliant execution of critical customer focused operations.
Key Responsibilities:
Day-to-Day Activities: 70%
Support and continually work within the parameters established by a risk-based Quality Management System framework.
Serve as the Customer Service (CS) Subject Matter Expert (SME) regarding SOX financial reporting, Quality and Compliance.
Benchmark internally and externally, regionally and globally, to gather, share, and implement standard methodologies accordingly.
Assist CS Senior Leaders with development and implementation of organizational and strategic plans designed to improve efficiency of department processes, using technology and other platforms to standardize, leverage and/or eliminate manual interactions wherever possible.
Lead and manage projects related to broader Supply Chain initiatives, as required.
Your Key Performance Indicators for this role include on-time completion/compliance with SOX reporting.
Support change management strategies by applying change management principles and tools
Support the development and maintenance of internal resources to provide accurate SOX financial, Quality and Compliance information.
Day-to-Day Activities: 10%
Provide CS Quality & Compliance expertise on applicable projects.
Lead and/or support key departmental/cross-functional/cross-sector projects, as assigned, by developing and utilizing in-depth knowledge of business processes and systems, as well as project management skills.
Use continuous improvement tools and methodology, including Process Excellence, LEAN, and project management, to identify, evaluate, challenge, develop solutions, and optimize business processes that drive measurable improvement.
Regularly communicate in all directions to keep associates, peers, and Management informed of project status, process changes, and opportunities.
Drives / supports regional and global CS projects for the US region using FPX methodology, tools and best practices. Conducts lessons learned post-implementation and identifies opportunities to continuously improve.
Dat-to-Day Activities: 10%
Support documentation management, Quality, and Job Function Curriculum (JFC).
Support with managing departmental/Regional Change Control documentation and deliverables to ensure the on-time completion.
Support with the on-time completion of Annual Training Record Review (ATRR) and lead on-time completion of controlled document periodic review.
Support with Key Performance Indicators for On-Time Periodic Review.
Support with development, implementation, and evaluation of metrics with meaningful insights for customer service in the areas of Document Management.
Day-to-Day Activities: 10%
Complete required compliance/assigned training by required due date.
All duties as assigned by manager and/or supervisor.
Qualifications
Education
Required: Bachelor’s degree in Quality, Engineering, Supply Chain, Life Sciences, Business, or a related field.
Preferred: Coursework or concentration in Quality Management, Regulatory Affairs, or Operations.
Experience and Skills
Required:
2 to 4 years work experience in relevant Quality, Compliance, or Supply Chain position within a regulated, fast-paced business environment required
Work experience in Quality, Compliance, Document Management/Control, Technical Writing, or Supply Chain
Ability to analyze basic data and identify trends to support continuous improvement.
Proficiency with standard office and data tools (e.g., Microsoft Office).
Demonstrated time management skills with consistent track record to handle multiple competing priorities/deadlines, ability to act with a sense of urgency, and deliver expected/exceeding results
Preferred:
Experience in a medical device, pharmaceutical, or other regulated industry.
Exposure to audits, CAPA, change management, or supplier quality activities.
Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
Experience supporting global or multi‑site operations.
Ability to work effectively in cross‑functional teams.
Effective written and verbal communication skills.
Strong attention to detail and ability to manage documentation accurately.
Other:
Language: English (required).
Travel: Up to 10% domestic and/or international, as needed.
Certifications: Quality‑related certifications (e.g., ASQ) preferred, not required.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request ManagementThe anticipated base pay range for this position is :
117,000 - 65,000 USDAdditional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits