Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
R&D OperationsJob Sub Function:
Clinical Supply OperationsJob Category:
ProfessionalAll Job Posting Locations:
Yokneam, Haifa District, IsraelJob Description:
About Johnson & Johnson MedTech Cardiovascular:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for a R&D Insights Associate Manager role, to join our team located in Yokneam, Israel.
Purpose: The R&D Insights (Voice of Customer) Associate Manager will lead and coordinate Voice of Customer activities that bring structured feedback from physicians, clinical experts, and field teams into R&D decision-making. The role supports the annual R&D Insights plan, manages expert engagements and related operations, and ensures that customer input is captured, summarized, and translated into actionable insights for product development teams.
This is a cross-functional role combining project management, event coordination, clinical understanding, and stakeholder communication. The Associate Manager will work with R&D teams, local and global partners, Clinical, Commercial, Legal, Healthcare Compliance, and external physician experts to ensure professional, compliant, and effective VoC activities.
You will be responsible for:
Support the annual R&D Insights plan: Coordinate planned Voice of Customer activities with R&D leaders, clinical stakeholders, and business partners to address defined learning needs and support product development priorities.
Plan and execute expert engagements: Manage end-to-end preparation and execution of physician feedback sessions, advisory activities, and related events, including objectives, agendas, logistics, materials, and follow-up.
Coordinate operational and administrative processes: Handle contracts, approvals, documentation, and post-event payment processes for physician engagements, in partnership with Legal, HCC, Finance, and other internal stakeholders.
Work cross-functionally across local and global teams: Coordinate with R&D, Clinical, Commercial, regional teams, and global functions to ensure alignment, timely delivery of inputs, and smooth execution of VoC activities.
Capture and communicate insights: Summarize feedback from events and expert interactions, identify key themes and implications, and share clear updates with R&D leaders and project teams.
Support clinical and product understanding: Build sufficient understanding of the company’s products, clinical environment, and customer needs to engage effectively with physicians and translate feedback into relevant R&D context.
Drive follow-through and continuous improvement: Track action items, lessons learned, and improvement opportunities to strengthen future events, processes, tools, and stakeholder experience.
Qualifications and Requirements:
Bachelor’s degree required, degree in Life Sciences, Biomedical Engineering, Medical Sciences, Clinical, Engineering, or a related field. A master's degree is preferred.
Relevant experience in MedTech, R&D, clinical, product development, customer engagement, project management, or a related environment.
Experience working with healthcare professionals, KOLs, advisory boards, customer visits, or Voice of Customer programs is an advantage.
Strong project management, coordination, ownership, and follow-through skills, with the ability to manage multiple stakeholders, timelines, and deliverables in parallel.
Excellent English and Hebrew communication skills is required, with the ability to build effective relationships and interact professionally with physicians, clinical experts, R&D teams, and senior stakeholders in a cross-functional/global environment.
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Required Skills:
Preferred Skills:
Analytical Reasoning, Clinical Supply Chain, Clinical Trials Operations, Communication, Distribution Management, Inventory Control, Inventory Optimization, Laboratory Operations, Mentorship, Organizing, Package and Labeling Regulations, Problem Solving, Process Improvements, Project Management, Research and Development, Stakeholder Engagement, Standard Operating Procedure (SOP)