Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
FinanceJob Sub Function:
AP/ARJob Category:
People LeaderAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
Job Summary:
Supports end-to-end invoice workflow processing within assigned markets, ensuring accurate, timely, and compliant invoice handling. Focuses on issue resolution, data quality, and process integrity across the invoice and PO lifecycle.
Acts as a key processing and resolution expert, supporting Payments Cluster Leads and Payments SMEs in maintaining efficient and standardized invoice operations.
Key Responsibilities:
1. Invoice Workflow Processing (Primary Focus)
Perform invoice processing and resolution activities (e.g., PO mismatches, system errors, finance-related queries)
Monitors end-to-end invoice lifecycle workflows, including validation, exception handling, and status tracking
Ensure timely and accurate processing in line with defined SLAs
2. Issue Resolution & Root Cause Analysis
Investigate and resolve invoice issues (e.g., discrepancies, interface errors, unmatched invoices)
Conduct root-cause analysis and coordinate with cross-functional teams (e.g., BPO, Finance)
Support resolution of aging open items and backlog
3. Data Quality & Reporting Support
Perform data extraction, validation, and analysis for reporting and audit requirements
Monitor invoice quality and support corrective actions
Maintain accurate records and documentation for compliance
4. Process & Compliance Adherence
Ensure adherence to invoice processing SOPs, tax, and statutory requirements
Support audit requests (e.g., document retrieval, reporting)
Execute controls related to invoice validation and processing accuracy
5. Stakeholder & Cross-Functional Support
Collaborate with Procurement, Finance, and other teams to resolve invoice issues
Provide updates and clarifications on invoice status as needed
Support Cluster Lead and SME on operational priorities
6. Continuous Improvement
Identify opportunities to improve invoice workflows and processing efficiency
Support implementation of process standardization and automation initiatives
Contribute to process documentation and knowledge sharing
Key working relationships
Internal: Payments Cluster, Procurement sub-functions (ie vendor master data, experience team, GS Finance
External: Third party suppliers, BPOs
Qualifications:
Required:
Bachelor’s Degree preferred
1 – 3 years in Invoice Processing / AP / Finance operations
Strong understanding of invoice workflows, PO matching, and exception handling
Fluency in English and Japanese (written and oral) is required. Certification for Japaese language proficiency is preferred.
Preferred:
Good understanding of Payments processes and Invoice Processing operations at a high level.
Experience in SAP (MM/FI) or relevant ERP system experience
Shared services industry experience.
Other:
Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
Required Skills:
Preferred Skills:
Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Budget Management, Cash Flow Management, Communication, Critical Thinking, Developing Others, Financial Analysis, Financial Competence, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Inclusive Leadership, Internal Controls, Leadership, Multi Currency Accounting, Process Improvements