Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Technical Product ManagementJob Category:
People LeaderAll Job Posting Locations:
Chiyoda, Tokyo, Japan, North Ryde, New South Wales, AustraliaJob Description:
DePuy Synthes is recruiting for aTechnology Manager, CRM (ASPAC) located in Tokyo, Japan or Sydney, Australia.
Join our change journey at J&J—help shape what’s next
Step into a high-impact career opportunity with real visibility
THE OPPORTUNITY
This role owns the end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision-making for our selling organization. The Manager, partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.
RESPONSIBILITIES
Act as the primary product owner for platforms that interface with Sales and customers across the region, translating business needs into product requirements, user stories, and prioritized backlogs. Aligning with global IT and business strategies. Includes systems such as CRM, Compensation, Marketing, Ordering and customer service.
Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
Lead cross‑functional delivery teams to ensure timely, high‑quality releases using agile and product‑centric practices.
Ensure solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards.
Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.
Manage vendor and system integrator relationships supporting CRM platforms and integrations.
Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership.
ABOUT YOU
Required:
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field
6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery.
Hands‑on experience with enterprise CRM platforms (e.g., Salesforce or equivalent).
Strong understanding of commercial business processes, including sales operations and customer lifecycle management.
Demonstrated ability to translate business needs into product roadmaps and delivery plans.
Experience leading cross‑functional teams using agile or hybrid delivery methodologies.
Strong stakeholder management and leadership skills in a matrixed environment.
Language: English
Desireable:
Master’s degree (MBA or equivalent)
Experience supporting medical device, life sciences, or other regulated commercial environments.
Knowledge of data privacy, compliance, and customer data governance.
Experience managing external vendors and system integrators.
Exposure to advanced CRM capabilities such as analytics, AI‑enabled insights, or omnichannel engagement.
Certifications: Agile, Scrum Product Owner, or CRM platform certifications
Other:
Travel: Up to 15%, primarily domestic.
COMPANY CULTURE:
Competitive remuneration package.
Continuous training and support.
Award-winning leadership development programs.
Inclusive, flexible, and accessible working arrangements.
Equal opportunity employer supporting diversity and inclusion.
WHY CHOOSE US:
Competitive remuneration package and continuous training.
Supportive environment with award-winning leadership development programs.
Inclusive, flexible, and accessible working arrangements for all.
Johnson & Johnson has announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company. The planned separation is anticipated to be completed within 18 to 24 months, subject to satisfaction of legal and regulatory requirements, and other customary conditions and approvals. Should you accept this position, it is anticipated that following conclusion of the transaction, you would be an employee of the standalone orthopaedics company and your employment would be governed by the standalone orthopaedics company’s employment processes, programs, policies and benefit plans. In that case, details of any planned changes would be provided to you by the standalone orthopaedics company at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Analytical Reasoning, Consulting, Cost Management, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, People Performance Management, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Resource Management, Software Development Management, Strategic Supply Chain Management, Team Management