Product Manager, Workforce Transitions

We recruiting for the Product Manager, Workforce Transitions & Employee Experience, located in Bogota, Colombia.

HR Digital enables Johnson & Johnson’s people strategy through product-led innovation, intelligent automation, and scalable digital capabilities that strengthen enterprise agility and employee experience.

As the pace of workforce and business change accelerates, the ability to deliver intuitive, data-informed, and globally consistent employee experiences is a strategic differentiator. HR Digital advances this shift by evolving HR from a traditional service model to a product-centric, insight-driven operating model that delivers measurable business value, operational efficiency, and resilience at scale.

Within this context, the Workforce Transitions & Employee Experience portfolio focuses on the digital products, workflows, and experiences that enable core employee lifecycle transactions and shape how employees access support, services, and information across the enterprise. Workforce Transitions centers on the moments that move employees through key lifecycle events, while Employee Experience advances the future digital front door vision through intuitive, connected, and user-centered entry points that reduce friction and strengthen the overall employee experience.

The Product Manager, Workforce Transitions & Employee Experience supports the development and execution of product strategy for the Workforce Transitions & Employee Experience domain, translating enterprise priorities into practical employee, manager, and HR outcomes. This role is responsible for managing roadmap execution and value delivery across assigned capabilities, with a focus on lifecycle efficiency, experience, adoption, compliance, and operational performance.

Operating within the HR Digital product model, this role partners across HR COEs, Global Services, Contact Center, Employee Relations, Digital, Data, Engineering, and Delivery teams to drive end-to-end product outcomes across employee lifecycle transitions and employee experience journeys. The role serves as a product manager for assigned domain capabilities, with accountability for backlog health, execution quality, adoption, and operational readiness, while helping shape connected experiences aligned to the future digital front door vision.

Major Duties & Responsibilities

Strategic Product Ownership (45%)

• Support development and execution of the product roadmap for Workforce Transitions & Employee Experience, aligned to enterprise HR vision and portfolio priorities.

• Translate business needs, policy requirements, and user insights into cohesive product requirements and end-to-end digital experiences across employee lifecycle transactions, case routing, knowledge access, and digital front door entry points.

• Define and monitor outcome-based success metrics related to experience, transaction completion, efficiency, data quality, adoption, and service performance.

• Manage assigned capabilities across the product lifecycle, identifying opportunities to simplify, automate, scale, or retire capabilities.

• Contribute to business case development, value hypotheses, and benefits realization for domain-level initiatives.

Delivery & Cross-Functional Leadership (35%)

• Lead cross-functional work across Product Delivery, Experience Design, Data, Engineering, Global Services, Contact Center, and HR Operations to deliver domain outcomes.

• Own backlog prioritization, dependency management, and delivery sequencing for assigned capabilities.

• Partner with HR COEs, Global Services, and process owners to balance global standards, local needs, compliance requirements, and seamless user experience.

• Identify risks, dependencies, and delivery tradeoffs, escalating as appropriate to the Senior Manager or Product Line Leader.

• Ensure high-quality execution, testing readiness, change readiness, and operational readiness of delivered capabilities.

Continuous Improvement & Enablement (20%)

• Represent the voice of employees, managers, HR partners, and service teams through discovery and feedback loops.

• Drive continuous improvement through user insights, service performance trends, and operational learning.

• Support product adoption and enablement by helping stakeholders understand new capabilities, changes, and expected outcomes across lifecycle transactions and digital front door experiences.

• Contribute to product standards, patterns, and ways of working across HR Digital.

Qualifications

Required Qualifications

• A minimum of a Bachelor’s degree is required.

• A minimum of 5–7 years of experience in product management, HR technology, digital product delivery, or related roles is required.

• A minimum of 3 years of HR or HR-adjacent experience is required.

• Experience managing product delivery for domain capabilities, with accountability for measurable business, operational, and experience outcomes.

• Strong understanding of HR operating models, employee lifecycle transaction processes, employee service delivery, and digital platform ecosystems.

• Demonstrated ability to lead cross-functional teams in complex, matrixed environments and influence across organizational boundaries.

• Proficiency in modern product management and agile delivery practices, including backlog management, prioritization, and iterative value delivery.

• Ability to translate complex process and technology concepts into clear product direction, decisions, and execution priorities.

Preferred Qualifications

• Hands-on experience with Workday, employee service platforms, case management, knowledge, workflow, and broader HR digital ecosystems is preferred.

• Experience in applying automation, analytics, or AI to employee lifecycle transactions, service delivery, employee experience, or related HR workflows is preferred.

Leadership Behaviors

• Enterprise-minded: Prioritizes enterprise outcomes over local optimization.

• Outcome-obsessed: Measures success through impact and experience.

• Strategic simplifier: Reduces complexity and friction.

• Inclusive collaborator: Elevates diverse perspectives and shared ownership.