Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
FinanceJob Sub Function:
AccountingJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
Job Title: Invoice to Cash Analyst (PG23) – Dispute Management
“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.
As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.
This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.
The I2C Analyst (Dispute Management) is responsible for performing end-to-end service delivery in the Invoice to Cash Dispute Management process serviced by J&J Global Services Finance. The role focuses on investigating, analyzing, and supporting the resolution of disputes related to invoices, billing, pricing, and other receivables issues. This position reports to the I2C Senior Team Lead (Dispute Management).
Key Responsibilities:
- Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
- Maintain Operational Excellence
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- Manage and resolve customer disputes and deductions in a timely and accurate manner.
- Investigate discrepancies related to billing, pricing, delivery, contractual, or system issues.
- Validate disputes and determine appropriate resolution in line with defined policies, procedures, and controls.
- Process required credit/debit adjustments with appropriate approvals.
- Track and monitor dispute cases to ensure timely resolution and adherence to SLAs.
- Perform basic analysis to identify dispute drivers, trends, and recurring issues.
- Identify and escalate root causes and process or system gaps.
- Support data gathering and reporting related to dispute performance and aging.
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- Handle routine inquiries related to customer disputes.
- Escalate exceptions, system constraints, or non-standard scenarios in accordance with defined escalation guidelines.
- Ensure timely and accurate handoff of cases requiring higher-touch or specialized intervention.
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- Coordinate with Commercial, Customer Service, Supply Chain, and Finance teams to facilitate timely resolution of disputes.
- Ensure timely follow-ups and clear communication across all stakeholders.
- Support alignment with past-due timelines and cash recovery priorities.
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- Identify opportunities for process improvements and efficiency gains.
- Support adoption of tools, systems, and automation solutions.
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- Execute all activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
- Maintain accurate and complete documentation in systems/tools of record.
Perform other tasks as assigned.
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Qualifications:
Education
- Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
- CPA, CMA, MBA or other relevant professional certifications are preferred.
Experience & Background
· 0 to 3 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations, Supply Chain, Customer Service, Commercial Services.
· Basic understanding of Finance, AR & Dispute Management and compliance requirements.
· Exposure to the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management), Supply Chain, Customer Service, Commercial Services is preferred.
· Experience in a shared service, BPO, or multinational environment is an advantage.
Skills & Competencies
· Strong analytical and problem-solving skills with attention to detail.
· Good customer and stakeholder management skills.
· Ability to investigate, validate, and resolve issues with accuracy and urgency.
· Strong verbal and written communication skills.
· Ability to manage priorities and work in a fast-paced environment.
Systems & Technology
· Experience working with ERP systems is preferred.
- Strong proficiency in Microsoft Excel (ex. data analysis, pivot tables, formulas).
- Exposure to reporting and dashboards (ex. Power BI, Tableau) is an advantage.
- Familiarity with automation tools (ex. macro) or data handling (case management) techniques is an advantage.
Work Requirements
· Willingness to work on shifts to align with global assignment (ex. mid‑shift or night‑shift).
· Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.
Other
- Foreign language capability (other than English) is a plus.
Required Skills:
Preferred Skills:
