Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain DeliverJob Sub Function:
Deliver ExcellenceJob Category:
People LeaderAll Job Posting Locations:
Bogotá, Distrito Capital, Colombia, São José dos Campos, São Paulo, Brazil, São Paulo, BrazilJob Description:
Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Operations Performance & Value Realization, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ; Sao Paulo, Brazil; Sao Jose dos Campos, Brazil; or Bogota, Colombia.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-075376
Brazil & Colombia - Requisition Number: R-078008
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Overview:
The Senior Manager, Operations Performance & Value Realization is responsible for building and governing the performance architecture that enables transparency, consistency, and fact-based decision-making across MedTech Deliver Americas operations. This role establishes the regional framework for operational KPIs, productivity measurement, cost-to-serve visibility, benchmarking, and value realization across North America and Latin America.
The Senior Manager, Operations Performance & Finance Architecture is responsible for driving performance transparency, financial rigor, and productivity governance across the MedTech Deliver Americas organization. This role leads standardized KPI methodologies, productivity and cost benchmarking, and financial performance insights to enable fact‑based decisions, continuous improvement, and sustainable value creation across North America and Latin America.The role partners closely with Deliver Operations, Finance, Continuous Improvement, Partner Operations, S&OE, and regional leadership to ensure that performance is measured consistently, productivity opportunities are prioritized based on business impact, and operational improvements are translated into measurable service, cost, inventory, and productivity outcomes.
This role does create the operational performance structure and analytical discipline required to connect operational drivers to business outcomes and support better decisions across the regional Deliver network.
Key Responsibilities:
Operations Performance & KPI Governance
- Own and govern the MedTech Deliver Americas operational KPI framework, including definitions, calculation logic, data standards, reporting cadence, and performance management routines across NA and LatAm.
- Ensure consistent performance measurement across distribution centers, transportation flows, and regional operations, aligned with global MedTech Deliver standards and regional execution needs.
- Develop and maintain performance dashboards and executive scorecards that provide clear visibility to service, cost, productivity, inventory, and operational health.
- Drive performance transparency across the regional network, enabling leadership to identify risks, prioritize interventions, and compare performance across operations in a consistent way.
Productivity Governance & Value Realization
- Establish the regional governance model for productivity measurement, including baseline definition, benefit logic, validation standards, and tracking methodology.
- Partner with Continuous Improvement and Operations leaders to ensure productivity initiatives are measured consistently and linked to tangible operational and business outcomes.
- Validate realized benefits in partnership with Finance, ensuring that improvement claims are supported by clear assumptions, operational evidence, and agreed financial logic.
- Maintain visibility to the regional productivity pipeline, including expected benefits, realized benefits, risks to delivery, and carryover impact.
Cost-to-Serve Visibility & Operational Cost Insights
- Build operational cost transparency by connecting cost drivers to the activities, sites, partners, markets, and business units that generate them.
- Develop cost-to-serve insights that help leaders understand the service, cost, inventory, and complexity trade-offs across the Deliver network.
- Partner with Finance to improve the operational interpretation of cost performance and support fact-based decisions on productivity, capacity, partner performance, and investment priorities.
- Provide insights that support long-range operational planning, investment prioritization, and regional performance reviews.
Benchmarking & Performance Architecture
- Lead regional productivity and cost benchmarking across Deliver operations, using appropriate segmentation by site type, operating model, business complexity, service requirements, and market context.
- Develop internal benchmarks, performance ranges, and lighthouse comparisons to identify gaps, opportunities, and scalable practices.
- Partner with global Deliver Excellence and regional operations to ensure benchmarking methods are consistent, credible, and not reduced to simplistic site-to-site comparisons.
- Translate benchmarking insights into performance improvement opportunities and prioritization recommendations.
ABC / Productivity Model Governance
- Own governance of the regional ABC productivity model, including assumptions, calculation logic, maintenance routines, and ongoing validation.
- Ensure the ABC model is used consistently to support productivity measurement, cost transparency, capacity insights, and operational decision-making.
- Partner with Operations, Finance, and CI to ensure model outputs are understood, trusted, and translated into actionable improvement opportunities.
- Continuously improve the model as regional data maturity, LatAm integration, and operational visibility improve.
Performance Decision Support
- Provide performance insights that support S&OE, operational reviews, partner governance, productivity reviews, and regional leadership discussions.
- Highlight the operational and financial implications of key trade-offs, including service, cost, inventory, cash, capacity, labor, and partner performance.
- Support scenario analysis and decision preparation for high-impact operational topics such as demand volatility, capacity constraints, inventory imbalance, partner performance gaps, and productivity shortfalls.
- Ensure performance discussions are decision-oriented, forward-looking, and connected to business priorities.
Qualifications & Experience:
Required:
- Bachelor’s degree in Engineering, Finance, Business, Supply Chain, or related field.
- Strong experience in operations performance management, finance, productivity, or analytics roles within complex, multi‑regional organizations.
- Demonstrated expertise in KPI governance, financial dashboards, benchmarking, and performance transparency.
- Strong analytical skills with ability to translate data into clear business insights.
- Proven ability to influence across functions and regions without direct authority.
Language Requirements
- English: Fluent (written and spoken)
- Spanish and/or Portuguese: Preferred / Strong plus
Preferred
- Experience supporting both North America and Latin America operations.
- Exposure to supply chain, logistics, or distribution operations.
- Experience with ABC costing or productivity models.
- Familiarity with continuous improvement frameworks and value tracking.
Leadership Profile
- Strong business acumen with a structured, data‑driven mindset.
- Able to connect operational detail with executive-level business implications.
- Comfortable operating in ambiguity and influencing senior stakeholders.
- Strong collaborator with Finance, Operations, CI, and regional leadership.
- Bias for standardization, scalability, and value creation.
- Able to balance strategic thinking with hands‑on execution.
- High attention to detail with a strong bias for standardization and scalability.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Alignment, Collaborating, Continuous Improvement, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Inclusive Leadership, Leadership, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Procurement Policies, Sales and Operations Planning (S&OP), Strategic Supply Chain Management