Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain DeliverJob Sub Function:
Warehouse & DistributionJob Category:
Business Enablement/SupportAll Job Posting Locations:
Ciudad Juarez, Chihuahua, MexicoJob Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.
About Electrophysiology
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
As Johnson & Johnson MedTech Electrophysiology, we have one goal – to ensure those with atrial fibrillation can live the lives they want. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrythmia treatment. Our suite of tools means electrophysiologists are empowered to personalize their approaches for patients with effective and reproducible workflows. Together, we’re changing what it means to be diagnosed with atrial fibrillation or other cardiac arrhythmias.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.
We are searching for the best talent for COMPLAINTS ANALYST TECHNICIAN SENIOR.
Purpose: Principal responsible of product analysis according to Customer Quality Process.
You will be responsible for:
In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:
Responsible of customer complaint root cause investigation.
Understand basic principles, theories, concepts and techniques related to customer complaints.
Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.
Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other global regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.
Responsible of ensuring staff and company’s compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.
Product analysis of other departments, if needed.
•Responsible for tracking, receiving and shipping of the products o
Responsible for communicating business related issues or opportunities to next managementlevel o Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
o For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures o Performs other duties assigned as needed .
Qualifications / Requirements:
Ability to develop and maintain solid and interdependent relations with specific groups in and outside the organization.
• Ability to influence and work with multifunctional teams within the organization.
• Experience in change and management of new processes.
• Solid organizational skills oriented to details and multiple activities.
• Experience in medical field, preferably.
• Knowledge in quality principles, procedures and practices.
#LI-Onsite
Required Skills:
Preferred Skills:
Accountability, Analytical Reasoning, Collaboration, Continuous Improvement, Demand Forecasting, Detail-Oriented, Distribution Management, Distribution Resource Planning (DRP), Document Management, Order Management, Pre-Fulfillment Processes, Process Oriented, Project Support, Strategic Supply Chain Management, Technical Credibility, Transportation Management, Warehouse Management