Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
FinanceJob Sub Function:
AccountingJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
Job Title: Invoice to Cash Senior Analyst (PG24) – Collections
“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.
As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.
This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.
The I2C Senior Analyst (Collections) is responsible for performing end-to-end service delivery in the Invoice to Cash Collections and Dispute Management process for medium‑ to high‑complexity customer portfolios process serviced by J&J Global Services Finance. This position reports to the I2C Senior Team Lead (Collections).
Key Responsibilities:
- Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
- Maintain Operational Excellence
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- Manage end‑to‑end Collections and Dispute resolution for medium‑ to high‑complexity customer portfolios, including delinquent, special‑situation, or public sector customers (as assigned).
- Analyze overdue balances, payment behavior, root causes of delinquency, and customer risk indicators.
- Design and execute tailored collections approaches aligned to customer segmentation and escalation frameworks.
- Lead high‑touch customer engagement to secure promise‑to‑pay commitments, payment plans, or dispute resolution.
- Deliver and track performance against assigned metrics.
- Perform financial closing activities.
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- Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
- Identify recurring process or system issues and support and/or initiate continuous improvements.
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- Handle customer inquiries related to invoices, payments, and disputes.
- Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines with clear recommendations.
- Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
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- Facilitate resolution of complex disputes involving pricing, billing, delivery, contractual, or internal process issues.
- Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
- Align dispute and collections activities with past‑due timelines and cash recovery priorities.
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- Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
- Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.
Perform other tasks as assigned.
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Qualifications:
Education
- Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
- CPA, CMA, MBA or other relevant professional certifications are preferred.
Experience & Background
· 3 to 6 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations.
· Solid understanding of Finance, AR processes, and compliance requirements.
· Experience in the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management); with demonstrated depth in Collections & Dispute Management and experience in complex customer portfolios.
· Experience in a shared services, BPO, or multinational environment is an advantage.
Skills & Competencies
- Demonstrated ability to manage difficult customer situations and complex negotiations professionally.
- Strong analytical and problem‑solving skills with the ability to assess risk and recommend appropriate actions.
- Ability to collaborate and influence cross‑functional stakeholders to resolve issues.
- Strong verbal and written English communication skills, with confidence in escalated or sensitive discussions.
- Ability to work independently, prioritize competing demands, and operate with a sense of urgency and agility.
Systems & Technology
· Proficient in ERP systems
· Experience leveraging automation tools and analytics to support collections execution and decision making.
Work Requirements
· Willingness to work on shifts to align with global assignment (ex. mid‑shift or night‑shift).
· Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.
Other
- Foreign language capability (other than English) is a plus.
Required Skills:
Preferred Skills:
Accounting, Accounting Policies, Analytical Reasoning, Audit Management, Budgeting, Business Behavior, Communication, Controls Compliance, Cost Management, Detail-Oriented, Execution Focus, Financial Analysis, Financial Management, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Generally Accepted Accounting Principles (GAAP), Issue Escalation, Numerically Savvy