Customer Service Coordinator

• Job title Customer Service Coordinator
• Function Customer Management
• Sub function Non-Technical Customer Service
• Category Senior Representative, Non-Technical Customer Service (S3)
• Location Dublin / Madrid / Ireland / Spain
• Date posted May 13 2026
• Requisition number R-074027
• Work pattern Hybrid Work

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Customer Service Coordinator, IBERIA market role to be in Dublin, Ireland or Madrid, Spain.

As part of the Customer Service team, this role will support Co-ordination of the CAR, Refractive and Corneal businesses for their specified markets, and work closely with the Customer Service Training Department on all training related processes. This SME is also responsible for developing best practice processes, continuous improvement, and provide mentoring and training to team members. Adheres to environmental policy, procedures, and supports department environmental objectives.

As a Customer Service Coordinator, you will:

• Oversee daily operations to ensure timely order processing and strong phone coverage

• Monitor team workload and performance, proactively addressing gaps and priorities

• Act as a key escalation point for complex customer and operational issues

• Support month-end and quarter-end activities to ensure accuracy and compliance

• Drive a high standard of customer service across the Iberia market

• Partner with internal teams (Supply Chain, Finance, Commercial) to resolve issues and improve service delivery

• Contribute to cross-functional meetings and ongoing business initiatives

• Support onboarding, training, and continuous development of team members

• Promote cross-training to build team capability and resilience

• Identify and implement process improvements to enhance efficiency and customer experience

• Support projects, system testing, and implementation of new processes

• Ensure team adherence to quality standards and audit readiness

• Ensuring that training for new and existing employees is efficiently completed

Qualification/Requirements:

• Third level qualification in business, management, supply chain or related discipline

• Experience in a customer service or operations environment, ideally with coordination or team support responsibilities

• Strong problem-solving and organisational skills with a focus on delivering results

• Excellent communication and stakeholder management skills

• Ability to coach, support, and develop others

• A continuous improvement mindset

• Experience in MedTech, Pharma, or regulated environments

• Familiarity with SAP or similar ERP systems

• Languages: Fluent English and Spanish (Portuguese is a plus)

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here’s what you can expect:

• Application review: We’ll carefully review your CV to see how your skills and experience align with the role.

• Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.

• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.

• Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process! #RPOEMEA

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The anticipated pay range for this position, in the primary posting location, is:

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Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

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