Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
QualityJob Sub Function:
Customer/Commercial QualityJob Category:
People LeaderAll Job Posting Locations:
Zuchwil, SwitzerlandJob Description:
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific countries that align with your preferred locations:
Switzerland – Requisition Number: 074463
Israel – Requisition Number: 077618
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
The Supervisor, CQ Analytics is responsible for leading Commercial Quality analytics activities to support data‑driven decision‑making, regulatory compliance, and continuous improvement. This role oversees the analysis, reporting, and interpretation of quality data across Commercial Quality processes, including complaints, post‑market surveillance, and quality events. The position plays a critical role in translating complex quality data into actionable insights that improve performance, strengthen compliance, and support patient safety in a global medical device environment.
Key Responsibilities
Lead and oversee Commercial Quality analytics activities, ensuring accuracy, consistency, and integrity of quality data.
Supervise, coach, and develop team members responsible for quality data analysis, reporting, and dashboard development.
Analyze trends and performance related to complaints, nonconformances, CAPA, and post‑market surveillance activities.
Develop and maintain quality metrics, dashboards, and management reports to support leadership decision‑making.
Partner with Commercial Quality, Regulatory Affairs, and cross‑functional stakeholders to interpret data and identify improvement opportunities.
Support internal audits, regulatory inspections, and management reviews through data preparation, analysis, and reporting.
Drive continuous improvement initiatives related to analytics processes, data quality, and reporting effectiveness.
Serve as a subject‑matter expert for Commercial Quality analytics tools, systems, and best practices.
Qualifications
Education:
Bachelor’s degree required in Engineering, Life Sciences, Data Analytics, Statistics, or a related scientific or technical discipline.
Advanced degree preferred.
Experience and Skills:
Required:
4-6 years of experience in Quality Assurance, Commercial Quality, quality analytics, or a regulated medical device or pharmaceutical environment.
Prior experience supervising team members or leading analytics‑focused projects or workstreams.
Strong experience with quality data analysis, metrics development, and trend reporting.
Working knowledge of quality management systems and post‑market quality processes.
Demonstrated ability to translate complex data into clear, actionable insights for diverse stakeholders.
Preferred:
Experience supporting EU MDR‑regulated medical device products.
Experience with complaint trending, post‑market surveillance analytics, or risk‑based monitoring.
Proficiency with analytics and reporting tools, dashboards, and data visualization platforms.
Experience supporting audits, inspections, or management review reporting.
Knowledge of continuous improvement or statistical quality methodologies.
Strong analytical, problem solving, and organizational skills.
Other:
Language: Fluent in English; German preferred.
Travel: Moderate international travel.
Certifications: Quality‑ or analytics‑related certifications preferred.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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#DePuySynthesCareers
Required Skills:
Preferred Skills:
Business Savvy, Compliance Management, Continuous Improvement, Corrective and Preventive Action (CAPA), Developing Others, Fact-Based Decision Making, Give Feedback, Inclusive Leadership, ISO 9001, Leadership, Quality Control (QC), Quality Management Systems (QMS), Quality Processes, Quality Standards, Standard Operating Procedure (SOP), Team Management