This job posting is anticipated to close on May 07 2026. We may however extend this time period, in which case the posting will remain available on www.careers.jnj.com to accept additional applications.
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain DeliverJob Sub Function:
Deliver ExcellenceJob Category:
ProfessionalAll Job Posting Locations:
Raritan, New Jersey, United States of AmericaJob Description:
Ethicon, a member of the Johnson & Johnson family of companies is currently hiring a Transcend Customer Service Value Stream Lead to join its dynamic team.
Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates.
About Medtech
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Med Tech ERP landscape, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the MedTech business with agility.
This position is responsible for ensuring that the established global Transcend Order to Cash (OTC) template effectively supports the North America Customer Service organization. The Senior Analyst will serve as a member of the Value Stream team, collaborating with Business Unit subject matter experts and cross-functional stakeholders to drive process alignment, facilitate testing, ensure data readiness, and promote business adoption.
Key Responsibilities
Solution Confirmation
- Assist the Senior Manager, Customer Service Value Stream by identifying and documenting gaps in solution design, utilizing Jira for accurate tracking and record-keeping.
- Plan, and participate in workshops, working sessions, as well as training and educational events, engaging multiple stakeholders to ensure effective collaboration and alignment.
Testing and Quality Assurance
- Collaborate with subject matter experts (SMEs) to prepare and document robust test scenarios and relevant test data.
- Coordinate with SMEs and business testers to guarantee comprehensive test coverage across processes.
- Support defect management through triage, root cause analysis, and resolution tracking, ensuring issues are promptly addressed and mitigated.
- Identify and raise process gaps, risks, and inefficiencies, providing recommended solutions for improvement.
- Validate that deployed solutions fulfil business requirements and are ready for implementation.
Data Readiness and Deployment
- Complete data readiness tasks including cleansing, validation, and alignment of data to support deployment activities.
- Partner with data, business and IT to ensure the accuracy and completeness of all required data objects.
- Ensure preparedness for testing cycles and deployment milestones, facilitating seamless transitions.
Process Adoption and Integration
- Assess and communicate process-level change impacts to relevant stakeholders.
- Support the development of training and readiness plans, acting as a change agent to promote adoption and understanding across the business.
- Partner with Customer Service, Supply Chain, Finance, and IT teams to maintain alignment and integration across upstream and downstream processes.
- Communicate cross-functional dependencies, risks, and impacts to ensure transparency and proactive management.
- Assist in cutover planning and execution activities, supporting training delivery and end-user onboarding as needed.
- Provide operational support during go-live phases, ensuring smooth business continuity.
- Drive accountability for deliverables, timelines, and quality within scope, raising risks, issues, and decisions with clear recommendations to the Value Stream Senior Manager.
Qualifications
Education: A minimum of a Bachelor’s degree and/or equivalent University degree is required; An advanced degree, Master’s is preferred.
Required
- Minimum four (4) years of relevant professional experience.
- Experience in Order-to-Cash, Customer Service, or Supply Chain processes.
- Solid understanding of SAP, including Sales & Distribution, Billing, and Order Management modules.
- Strong analytical and problem-solving abilities.
- Capability to prioritize and deliver results in a fast-paced, evolving environment.
Preferred
- Knowledge of JIRA
- Experience in MedTech and/or Customer Service processes
- Exposure to testing cycles (BST/UAT), data migration, and deployment activities.
- Familiarity with S/4HANA, Transcend, or similar transformation programs.
- Understanding of CSV, SDLC, or GxP environments.
Other:
- May require up to 25% domestic and/or international travel to other sites and locations
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Analytical Reasoning, Coaching, Communication, Data Reporting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Problem Solving, Process Oriented, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply ChainThe anticipated base pay range for this position is :
$94,000.00 - $151,800.00Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
