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Customer Quality Engineer

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  • Job title Customer Quality Engineer
  • Function Quality
  • Sub function Customer/Commercial Quality
  • Category Analyst, Customer/Commercial Quality (P4 – N23)
  • Location Suzhou / China
  • Date posted
  • Requisition number R-070743
  • Work pattern Fully Onsite

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Suzhou, Jiangsu, China

Job Description:

Ensures timely reporting of Product Investigations, MDR’s, Weekly/Monthly reports and Product Investigation status update is current in the network.

Ensures all necessary tools and equipment are available.

Performs and schedules resources for Product Complaint Analysis.

Assists with complaint analysis and failure investigations daily and documents analysis results and information for Med Watch Reports on all product families assigned.

Provides support in product transfers and new products development, as required. Assists in training new associate Engineers or technician to complaint investigation process.

Initiates AC and investigation plan change requests process for their assigned franchise.

Participate in process/ quality improvements projects.

Required Skills:

Preferred Skills:

Customer Quality Engineer

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