Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Sales EnablementJob Sub Function:
Contract Administration and ManagementJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
Job Title: GS Commercial Services – DPS Contract Mgmt. and Offer Development Sr. Mgr. (PG31)
“Reimagine the possibilities” at Johnson and Johnson Global Services! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.
As a member of our Global Services team, you will have exclusive access to a network of professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
At J&J Global Services, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. The Global Services organization provides best-in-class, cost-effective services, and compliance—in a J&J way—to our Operating Companies around the world.
This role will be part of the Global Services in the Strategic Solutions and Commercial Services (SCS) function.
The Senior Manager, GS Commercial Services – Contract Management and Offer Development, is accountable for end-to-end service delivery across Offer Development and Contract Management process functions serviced by GS Manila in J&J.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes (DPS). The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by
DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Key Responsibilities:
1. Maintain Operational Excellence
Service Delivery & Performance Governance
• Define and drive the operational strategy and service outcomes for Offer Development and Contract Management, translating business priorities into clear execution plans.
• Lead with agility in a dynamic environment—re-prioritizing work, removing blockers, and ensuring decisions are made quickly with appropriate risk and control considerations.
• Accountable for end-to-end timeliness, completeness, accuracy, validity, and quality of service delivery across Offer Development and Contract Management, including intake, offer and pricing setup, contract drafting/review support, execution coordination, maintenance, renewals and any other expanded work scope as it arises.
• Accountable and owns the Key Performance Indicators (KPIs) and create as needed. Lead the problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA).
• Drive timely escalation and resolution of service issues by leading root-cause analysis, aligning stakeholders on corrective and preventive actions, and tracking action plans through to closure.
• Conduct comprehensive operational performance reviews with key stakeholders (e.g., monthly/quarterly), including KPI/SLA deep-dives, trend analysis, root-cause insights, and documented action plans with owners and timelines; track follow-through and outcomes.
Operational Leadership, Controls & Stakeholder Enablement
• Ensure Operational Key Contacts, Work Instructions, and other operational work processes are in place across all processes and business units.
• Build capability by strengthening onboarding, training, certification, knowledge management, and cross-skilling to improve quality, resilience, and scalability. Ensure SMEs in place for all sub processes within scope.
• Engage with various teams and stakeholders to improve end to end processes; and continuously drive effectiveness, efficiency and improved customer experience.
• Manage and monitor team performance on a regular basis to ensure that service levels and targets as defined in Service Level Agreements are met and consistently executed; take corrective action when required.
• Direct and manage process teams’ goals, work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times.
• Provide valuable inputs to issues and/or business cases which are relevant to Directors and Senior Management regarding complex and sensitive decisions
• Manages over-all financial budgets, actuals and necessary cross-charges; to ensure compliance and diligence in financial spending commitments.
2. Be a Trusted Business Partner
• Serve as the senior operations partner for Offer Development and Contract Management, aligning stakeholders on scope, standard work, controls, and priorities; proactively communicate performance, risks, and remediation plans.
• Drive standardization and governance of end-to-end processes, ensuring consistent application of policies, templates, approval authorities, and controls.
• Establish and manage governance with including SLA oversight, issue escalation, continuous improvement commitments, and compliance with J&J standards.
3. Talent Management and Organization Culture
• Build and lead a high-performing organization by setting clear expectations, coaching leaders, and developing capability across Offer Development and Contract Management; embed a culture of accountability, continuous learning, and customer-centricity.
• Strong team management skills – able to plan, organize, motivate, provide direction for multiple teams or complex tasks.
• Own workforce strategy for the service area (hiring, onboarding, cross-training, succession, and performance management) to ensure sustainable capacity, resilience, and compliance with operating model requirements.
• Build a strong talent pipeline by attracting, retaining, and developing high-performing talent; create clear development plans and opportunities (coaching, rotations, stretch assignments) to sustain capability and leadership bench strength.
• Cultivate customer service culture, cohesion, and collaboration within the team through collaboration and meaningful engagement.
4. Create Game-Changing Innovation
• Champion standardization and a continuous improvement mindset, driving simplification and elimination of non-value-added work across Offer Development and Contract Management.
• Lead a transformation agenda to improve cycle time, quality, and customer experience through process redesign, system enhancements, analytics, and intelligent automation; track benefits and ensure sustainable adoption.
• Identify and lead end-to-end improvements by diagnosing root causes, closing control/process gaps, and partnering with cross-functional teams to implement scalable solutions; ensure changes are governed, documented, and embedded in standard work.
5. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
Qualifications:
Education
• At least University degree in finance related field or equivalent with professional certification (e.g., CPA).
Required
• At least 12 years of professional experience is required.
• At least 10 years of experience in operations with comprehensive understanding of process and procedures, service management concepts, as well as compliance and control.
• At least 8 years of management experience, strong organization/talent development capability including coaching and counseling skills.
• Excellent communications and interpersonal skills across wide range of audiences.’
• Flexibility to adapt to the needs of a diverse range of cultures and business disciplines.
• Ability to work independently, exercise sound judgment, and make timely decisions as required in a fast-paced, matrixed environment.
Preferred
• Strong Stakeholder management capabilities
• Strong Process improvement capabilities
• Digital/ intelligent automation capabilities.
• Experience in shared services center of a multinational corporation is desirable
Other
• None Stated
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Required Skills:
Preferred Skills:
Compliance Management, Contract Management, Mentorship, Negotiation, Office Administration, Organizing, Performance Measurement, Process Improvements, Proofreading, Relationship Building, Risk Assessments, Sales Enablement, Sales Support, Sales Terms and Conditions, Technical Credibility, Tender Management