Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech SalesJob Sub Function:
Key Account Management – MedTech (No Commission)Job Category:
Business Enablement/SupportAll Job Posting Locations:
Petaling Jaya, Selangor, MalaysiaJob Description:
Primary Responsibilities
Provide on-site and remote clinical application support during electrophysiology procedures using the CARTO system.
Educate and train physicians, EP lab technologists, and nurses on CARTO workflows, features, and best practices.
Run and maintain procedure setup, case templates, and mapping/registration protocols to streamline clinical workflow and reduce procedure time.
Develop, deliver, and update training materials: SOPs, quick-reference guides, e-learning modules, and simulation scenarios.
Collect clinical feedback and identify opportunities for system improvements; communicate clinical insights to product management and field service teams.
Support clinical evaluation studies, product launches, demos, and adoption initiatives.
Troubleshoot application-level issues (mapping accuracy, data integration, visualization) and coordinate with field service or vendor teams for hardware/network problems.
Assist with procedure planning, patient-specific case prep, and post-procedure data export/archiving as needed.
Promote compliance with institutional policies and device safety/regulatory requirements during training and support interactions.
Track and report training metrics, adoption KPIs, and incident reports per quality systems.
Able to travel for case support
Technical Skills & Competencies (Clinical)
Hands-on knowledge of EP lab instrumentation, catheter handling, and mapping workflows.
Ability to translate technical features into clinically actionable steps and teach at varying skill levels.
Basic troubleshooting of mapping inaccuracies, registration issues, and software workflows.
Comfortable creating training media: slide decks, videos, SOP documents, and simulation exercises.
Strong organizational skills to manage multiple accounts and training schedules
Required Skills:
Preferred Skills:
Accountability, Account Management, Communication, Cross-Functional Collaboration, Customer Centricity, Customer Experience Management, Customer Relationships, Customer Satisfaction, Inquiry Handling, Medical Technology, Operational Excellence, Process Oriented, Relationship Building, Report Writing, Revenue Management, Sales, Sustainable Procurement, Technologically Savvy, Vendor Selection