Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
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Job Function:
ProcurementJob Sub Function:
Contract & Processing ServicesJob Category:
ProfessionalAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
We are searching for the best talent for Payment and Experience Sr. Specialist
Job Description:
Leads and enhances the end-to-end Payment Experience within the Procure-to-Pay (P2P) cycle, ensuring operational excellence, stakeholder satisfaction, and strong financial performance. This role combines deep expertise in Accounts Payable and Finance Operations with a continuous improvement mindset, leveraging data analytics, automation, and cross-functional collaboration to drive efficiency and business value. Acts as a key contributor in transformation initiatives, standardization efforts, and performance optimization across regional operations.
As a Payment and Experience Sr. Specialist
Purpose
Serve as the Single Point of Contact (SPOC) for payment-related interactions, ensuring a seamless, compliant, and efficient experience for internal stakeholders and suppliers. Drive performance across key payment KPIs, while leading process improvements and supporting automation and digital initiatives.
You will be responsible for:
- Ensure timely and accurate execution of payments, driving performance against key KPIs such as Payment On Time (POT) and aging of unpaid invoices.
- Act as the main liaison between business partners, Procurement, AP teams, Treasury, and external stakeholders to resolve inquiries, disputes, and escalations.
- Monitor operational performance through data analysis, identifying trends, root causes, and improvement opportunities.
- Lead business review meetings and governance forums, providing actionable insights and follow-up plans.
- Drive continuous improvement initiatives across E2E processes, promoting standardization, efficiency, and scalability.
- Support and implement automation and digital solutions (e.g., Power BI, Power Automate, Power Apps) to optimize workflows and reporting.
- Ensure compliance with internal controls, financial policies, and regulatory requirements.
- Influence and guide team members and stakeholders, fostering a culture of accountability, collaboration, and innovation.
Qualifications / Requirements:
- Bachelor’s degree in Finance, Accounting, Industrial Engineering, Business Administration or related fields.
- 3–5+ years of experience in Accounts Payable, Treasury, Payments, or Finance Operations.
- Strong knowledge of end-to-end P2P processes and payment cycles.
- Proven experience managing KPIs and driving operational performance.
- Experience leading process improvement or transformation initiatives.
- Hands-on experience with SAP.
- Strong analytical skills, including experience working with large datasets and translating insights into actionable solutions.
- Intermediate to advanced English proficiency required; Portuguese is a plus.
- Strong stakeholder management, communication, and influencing skills.
- Proactive, solution-oriented mindset with strong attention to detail.
You will be responsible for:
Required Skills:
Preferred Skills:
Business Behavior, Business Data Analysis, Business Process Management (BPM), Business Savvy, Category Management Strategy, Commodity Risk Management, Compliance Management, Contract Management, Critical Thinking, Data Analysis, Innovation, Negotiation, Office Administration, Problem Solving, Process Oriented, Project Management, Report Writing, RFx Management, Risk Management, Supplier Collaboration, Vendor Selection