Manager, Learning Systems

• Job title Manager, Learning Systems
• Function Technology Product & Platform Management
• Sub function Business Systems Analysis
• Category Manager, Business Systems Analysis (PL7)
• Location Bangalore / India
• Date posted Jul 08 2026
• Requisition number R-080992
• Work pattern Hybrid Work

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

At Johnson & Johnson, we believe health is everything—and the way we grow and develop our people directly supports that mission.

This role is a hands-on learning technology enablement leader who will help shape and deliver the enterprise vision for training and learning capabilities by building scalable, reliable, and user-centered solutions on Cornerstone OnDemand (CSOD) and may extend to other learning/growth technologies as the ecosystem evolves. You will work with the Growth Solutions Leader, accountable for the portfolio of capabilities that support the Johnson & Johnson enterprise learning organization, and you will partner closely with IT, product managers, and external service providers to design, deliver, and continuously improve learning experiences.

Key Responsibilities

• Serve as the digital solution enablement leader (e.g. CSOD) for Johnson & Johnson’s enterprise learning organization, owning day-to-day solution design decisions and ensuring outcomes align to learning, training, and compliance needs.
• Lead hands-on configuration and enablement across CSOD modules (e.g., learning management, learning experience, curricula, assignments, channels, roles/permissions, reporting/analytics, content integrations) and, where needed, related LMS/LXP platform capabilities ensuring a secure and scalable platform foundation.
• Translate business needs into clear requirements, user stories, acceptance criteria, and solution designs, balancing user experience, data integrity, compliance, and technical feasibility.
• Partner with IT, cybersecurity, and architecture teams to ensure platform changes meet integration, identity/access management, data privacy, and security expectations across regions.
• Orchestrate delivery with external service providers and internal teams - planning work, managing dependencies, ensuring quality, and driving timely release execution.
• Collaborate with product managers and learning leaders to shape the training and learning capability roadmap, including platform modernization, learn ecosystem evolution, analytics, personalization, automation, and AI-enabled opportunities where appropriate.
• Establish and maintain platform governance: standards, change control, documentation, release management, environment strategy, and operational runbooks.
• Own testing and quality practices (UAT coordination, regression testing, validation approach as applicable) and ensure stable operations post-release through monitoring and incident/problem management.
• Build enablement assets and drive adoption: admin guides, job aids, communications, office hours, community of practice forums and training for learning operations and support teams.
• Define and track service performance metrics (availability, request volumes, cycle times, defect trends, learner/admin satisfaction) and drive continuous improvement.

Qualifications

Education:

• Required: Bachelor’s degree (BA/BS) in Information Systems, Computer Science, Engineering, Business, Human Resources, Learning & Development, or a related field.
• Preferred: Master’s degree (MS/MBA/MA) or equivalent advanced training in technology, product management, learning technologies, or business transformation.

Experience and Skills:

Required:

• Deep expertise in Cornerstone OnDemand (CSOD) administration and solution configuration, including troubleshooting, security roles/permissions, assignments, and reporting; ability to apply that expertise within a broader growth ecosystem as business needs evolve.
• 10+ years of progressive experience delivering learning technology / LMS solutions, with demonstrated hands-on execution and platform ownership.
• Proven ability to lead end-to-end solution design and enablement, from discovery through deployment and hypercare, in a sophisticated global environment.
• Strong experience partnering with IT, integrators/vendors, and product or platform teams, managing delivery scope, dependencies, and quality.
• Demonstrated capability to convert business needs into requirements and practical designs, and to communicate trade-offs clearly to technical and non-technical stakeholders.
• Experience with system integrations (e.g., HRIS, identity management/SSO, content providers) and comfort working with APIs, file-based interfaces, and data flows (conceptually and operationally).
• Strong analytical and stakeholder leadership skills; able to influence in a matrix and drive progress across multiple time zones.
• Strong understanding of managing learning technologies in a regulated environment, including general understanding of GxP requirements and supporting audits and inspections.

Preferred:

• Experience with Cornerstone modules beyond LMS (e.g., content, performance, skills, learning experience capabilities) and/or adjacent learning ecosystem tools.
• Knowledge of learning operations (curriculum management, compliance training assignment strategies, learning analytics, learner support models).
• Familiarity with Agile delivery (Scrum/Kanban), product practices, and backlog management tools (e.g., Jira/Azure DevOps).
• Exposure to regulated training environments and controls (e.g., validated learning, audit readiness, role-based access).
• Ability to apply user-centered design practices to improve learner/admin experience and adoption.
• Vendor management experience, including statement-of-work oversight and performance management.
• Solid project management skills and ability to prioritize and manage multiple requests.

Other:

• Language: English (required). Additional regional languages (Hindi/Marathi/Kannada) are a plus for India locations.
• Travel: Up to ~10–15% as business needs require (may vary by location and project phase).
• Work pattern: Hybrid/onsite expectations aligned to local site policy and team needs.

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