Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Human ResourcesJob Sub Function:
Employee & Labor RelationsJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
We are seeking a strategic, detail-oriented, and highly collaborative professional to join our global team in Manila, Philippines as Global Content Lead ERLR & Offboarding for a limited amount of time.
In this project based role, you will lead the global ERLR (Employee Relations & Labor Relations) content strategy and operating model across employee-facing and ERLR knowledge assets and you will report into the Global Experience team of ERLR.
You will shape a scalable framework for content governance, ownership, and lifecycle management while partnering closely with regional and local ERLR leads, the ServiceNow content team, and other cross-functional stakeholders to ensure content is accurate, in scope, globally aligned, and optimized for AI-enabled experiences, including Copilot.
This role is critical to improving content quality, consistency, findability, and long-term sustainability across regions.
You will help create a content ecosystem that supports a clear employee experience, strong governance, and responsible adoption of AI, while ensuring local requirements are appropriately reflected within a globally coherent model.
Key Responsibilities:
- Audit ERLR articles and knowledge content to determine what should be retained, updated, consolidated, or retired.
- Assess whether content is in or out of scope and liaise with other functions to transition content back to the appropriate owners when needed.
- Define clear ownership for content, including assignment groups, regional points of contact, and escalation paths.
- Establish and maintain a sustainable content governance model, including clear review cycles, accountability standards, and long-term maintenance processes.
- Harmonize articles globally by identifying what can be standardized while ensuring local and regional nuances are appropriately captured.
- Ensure content is structured, formatted, and tagged to support AI-readiness, searchability, and effective use in Copilot and related AI-enabled experiences.
- Centralize employee-facing and ERLR knowledge content through intuitive index and landing pages, including ongoing maintenance of the global ERLR asset page.
- Coordinate closely with regional and local ERLR leads, the ServiceNow content team, and Osprey content support to align priorities and execution.
- Serve as a content subject matter expert for strategic initiatives, providing project support and guidance on governance, structure, and rollout readiness.
- Lead communication and rollout planning for new content standards, governance processes, and AI-enabled ways of working, ensuring stakeholder alignment, adoption, and measurable follow-through.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Strong experience in content management, knowledge management, operations, HR content, or a related field in a complex global organization.
- Proven ability to conduct content audits, establish governance, define ownership models, and manage article lifecycle processes.
- Experience working across regions and functions, with strong stakeholder management and collaboration skills.
- Strong project management capability, with a proactive mindset and exceptional attention to detail.
- Excellent written and verbal communication skills, including experience supporting communications and rollout planning.
- Comfortable working with enterprise content platforms such as ServiceNow and collaborating with technical and content operations teams.
- Demonstrated fluency with Copilot and other AI tools, with the ability to apply them responsibly and effectively within content management workflows.
- Exposure to change management, or transformation programs involving content and governance.
- High level of discretion, judgment, and integrity.
Preferred:
- Experience in Employee & Labor Relations, HR, policy, or employee-facing knowledge content.
- Familiarity of AI-ready content principles, including structured formatting, tagging, and optimization for AI-assisted search and drafting.
- Familiarity with global content harmonization and localization practices across regions.
- Experience with taxonomy, metadata, search optimization, and content design for digital knowledge platforms.
- Project management certification is a plus.
Required Skills:
Preferred Skills:
Analytics Insights, Business Behavior, Coaching, Communication, Conflict Resolution, Consulting, Critical Thinking, Document Management, Emotional Intelligence, Employee Health, Employee Relations, HR Strategic Management, Human Resources Consulting, Investigative Interviewing, Issue Escalation, Labor and Employment Law, People Performance Management, Problem Solving, Social Awareness, Talent Management