Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Prague, CzechiaJob Description:
"Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company,
operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months,
subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be
required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that,
following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by
DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be
provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes."
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.bYour unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for the role of French Customer Service Specialist - initially for a One-Year fixed term.
Purpose:
The customer service specialist is primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers.
Customer service to MedTech countries in EMEA
Primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers,
Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centres and transport providers)
Timely and accurate handling of cases/calls, processing orders, returns in a highly compliance and regulatory driven environment
Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE, Genesys) with a high attention to detail
Essential duties and responsibilities:
Processes and investigates customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience
Responds to customer inquiries regarding orders, back-orders, return requests, approvals, changes, failures – coordinating these activities on behalf of the customer across internal departments and external providers
Process orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers
Qualifications / Requirements:
Experience in the Customer Service or in a related area
Knowledge of customer service and office management systems and procedures
University degree or equivalent experience
Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (JD Edwards preferred)
Fluency in French and English
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong interpersonal and planning skills
Proficient in MS Office
Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!
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Required Skills:
Preferred Skills:
The anticipated base pay range for this position is:
Kč452.000,00 - Kč727.950,00Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
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