Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech SalesJob Sub Function:
Capital Sales -- MedTech (Commission)Job Category:
ProfessionalAll Job Posting Locations:
Singapore, SingaporeJob Description:
Creates a plan to achieve objectives through sales and servicing of multiple physician and healthcare professional accounts in a prescribed territory. Schedules appointments and makes preplanned sales presentations to customers. Initiates contact and schedules appointments with potential new customers. Makes regular visits to customer locations to gather information on orders and market conditions. Identifies customer needs and recommends new products to address them. Develops customer and product focused presentation packages for sales. Prepares sales reports and documents as required. Follows up with customers to resolve any issues and ensure satisfaction. Collaborates with other departments to ensure a timely resolution. Provides input to sales forecast and submits to management. Relays relevant market information to management. Identifies potential impacts to business. Recommends areas for future growth. This job is eligible for sales incentives/sales commissions.The Customer Development Executive is responsible for driving sustainable sales growth and expanding market share for the Vision Care portfolio within an assigned territory. This role plays a critical part in building strong partnerships with healthcare professionals and key accounts, identifying growth opportunities, and delivering customer-focused solutions that support business objectives. Success in this role requires proactive territory management, strong relationship-building skills, flawless execution, and a results-oriented mindset. This position is eligible for sales incentives and commissions.
Key Responsibilities
Develop and execute a territory business plan to achieve sales targets, accelerate growth, and enhance market penetration.
Build, maintain, and strengthen relationships with ophthalmologists, optometrists, clinics, hospitals, optical retailers, and other healthcare professionals within the assigned territory.
Conduct regular customer visits, deliver impactful product presentations, and tailor solutions to address customer needs and business opportunities.
Proactively identify, prospect, and onboard new customers to expand market coverage and drive incremental sales growth.
Gather, analyze, and communicate market intelligence, including customer insights, competitive activities, industry trends, and emerging opportunities.
Understand customer needs and recommend appropriate Vision Care products and solutions that support both business outcomes and patient care.
Execute trade promotions, marketing campaigns, and commercial initiatives effectively to maximize product adoption and customer engagement.
Deliver exceptional customer service by responding promptly to inquiries, resolving issues effectively, and ensuring a positive customer experience.
Collaborate closely with cross-functional teams, including Marketing, Supply Chain, Customer Service, and Finance, to ensure seamless execution and timely resolution of customer needs.
Maintain accurate records of sales activities, customer interactions, and account updates, and submit reports in a timely manner.
Contribute to sales forecasting and provide relevant business insights and recommendations to support decision-making.
Identify potential business risks and opportunities and recommend actions to drive sustainable growth and improved performance.
Candidate Profile
Minimum 3 years of sales experience in a multinational environment, preferably within pharmaceuticals, medical devices, FMCG, healthcare, or retail industries.
Demonstrated track record of consistently achieving or exceeding sales targets.
Experience in field sales, account management, and new account acquisition.
Exposure to optical, eye care, healthcare, or related channels is advantageous but not essential.
Strong communication, influencing, presentation, and stakeholder management skills.
Ability to work independently, prioritize effectively, and thrive in a fast-paced commercial environment.
Key Success Factors
Strong relationship-building and customer management capabilities.
Excellence in execution, with the ability to implement trade promotions, marketing campaigns, and commercial initiatives effectively.
Consistent field engagement and disciplined follow-through to maximize customer coverage and sales opportunities.
Strong focus on delivering monthly sales objectives and business growth targets.
Ability to drive both sell-in performance and successful activation of marketing programs at the customer level.
Commercial acumen with a proactive approach to identifying and capturing growth opportunities.
Key Attributes
Strong ownership mindset with a proactive, accountable approach to delivering results.
Highly responsive, action-oriented, and capable of addressing challenges with speed and effectiveness.
Strong attention to detail, particularly in execution quality and customer follow-up.
Resilient, adaptable, and comfortable working in a dynamic and competitive environment.
Collaborative team player who works effectively across functions to achieve shared business objectives.
Customer-centric, energetic, and driven to win while maintaining high standards of integrity and professionalism.
Required Skills:
Preferred Skills:
The Customer Development Executive is responsible for driving sustainable sales growth and expanding market share for the Vision Care portfolio within an assigned territory. This role plays a critical part in building strong partnerships with healthcare professionals and key accounts, identifying growth opportunities, and delivering customer-focused solutions that support business objectives. Success in this role requires proactive territory management, strong relationship-building skills, flawless execution, and a results-oriented mindset. This position is eligible for sales incentives and commissions.
Key Responsibilities
Develop and execute a territory business plan to achieve sales targets, accelerate growth, and enhance market penetration.
Build, maintain, and strengthen relationships with ophthalmologists, optometrists, clinics, hospitals, optical retailers, and other healthcare professionals within the assigned territory.
Conduct regular customer visits, deliver impactful product presentations, and tailor solutions to address customer needs and business opportunities.
Proactively identify, prospect, and onboard new customers to expand market coverage and drive incremental sales growth.
Gather, analyze, and communicate market intelligence, including customer insights, competitive activities, industry trends, and emerging opportunities.
Understand customer needs and recommend appropriate Vision Care products and solutions that support both business outcomes and patient care.
Execute trade promotions, marketing campaigns, and commercial initiatives effectively to maximize product adoption and customer engagement.
Deliver exceptional customer service by responding promptly to inquiries, resolving issues effectively, and ensuring a positive customer experience.
Collaborate closely with cross-functional teams, including Marketing, Supply Chain, Customer Service, and Finance, to ensure seamless execution and timely resolution of customer needs.
Maintain accurate records of sales activities, customer interactions, and account updates, and submit reports in a timely manner.
Contribute to sales forecasting and provide relevant business insights and recommendations to support decision-making.
Identify potential business risks and opportunities and recommend actions to drive sustainable growth and improved performance.
Candidate Profile
Minimum 3 years of sales experience in a multinational environment, preferably within pharmaceuticals, medical devices, FMCG, healthcare, or retail industries.
Demonstrated track record of consistently achieving or exceeding sales targets.
Experience in field sales, account management, and new account acquisition.
Exposure to optical, eye care, healthcare, or related channels is advantageous but not essential.
Strong communication, influencing, presentation, and stakeholder management skills.
Ability to work independently, prioritize effectively, and thrive in a fast-paced commercial environment.
Key Success Factors
Strong relationship-building and customer management capabilities.
Excellence in execution, with the ability to implement trade promotions, marketing campaigns, and commercial initiatives effectively.
Consistent field engagement and disciplined follow-through to maximize customer coverage and sales opportunities.
Strong focus on delivering monthly sales objectives and business growth targets.
Ability to drive both sell-in performance and successful activation of marketing programs at the customer level.
Commercial acumen with a proactive approach to identifying and capturing growth opportunities.
Key Attributes
Strong ownership mindset with a proactive, accountable approach to delivering results.
Highly responsive, action-oriented, and capable of addressing challenges with speed and effectiveness.
Strong attention to detail, particularly in execution quality and customer follow-up.
Resilient, adaptable, and comfortable working in a dynamic and competitive environment.
Collaborative team player who works effectively across functions to achieve shared business objectives.
Customer-centric, energetic, and driven to win while maintaining high standards of integrity and professionalism.
