Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Human ResourcesJob Sub Function:
HR OperationsJob Category:
ProfessionalAll Job Posting Locations:
Prague, CzechiaJob Description:
We are looking for a new team member to join us as an HR People Experience Operations Specialist. We are seeking a candidate with fluent German and English language skills who is passionate about delivering an excellent employee experience and ensuring high-quality HR operations.
The HR People Experience Operations Specialist is responsible for executing employee lifecycle transactions and maintaining workforce data across Workday and other connected HR systems. The role ensures the accuracy, integrity, and compliance of employee data while delivering a seamless experience to employees, managers, HR partners, and other stakeholders.
The Specialist serves as a subject matter expert for assigned HR processes, supports effective case resolution, and collaborates with cross-functional teams to ensure compliance with company policies, local regulations, and global process standards. The role also contributes to continuous improvement initiatives, process optimization, data quality, and automation efforts.
Major Duties & Responsibilities
Case Management & Employee Lifecycle Operations
Execute and validate employee lifecycle transactions in Workday and related HR systems, ensuring data accuracy, completeness, and compliance.
Process and support a variety of workforce administration activities, including employee data changes, job changes, promotions, organizational changes, contingent worker management, and employment documentation.
Prepare, review, and maintain HR documentation, including employment contracts, amendments.
Manage and resolve cases within case management platforms in accordance with established service level agreements (SLAs).
Proactively monitor workload, identify potential issues, and escalate complex or high-risk cases where appropriate.
Partner with employees, managers, payroll, HR partners, benefits teams, and external vendors to ensure timely and accurate resolution of requests.
Ensure all transactions, documentation, and processes comply with company policies, data privacy requirements, and applicable local labor regulations.
Educate and guide customers on self-service capabilities and available HR services to improve the overall employee experience.
HR Data Governance & Compliance
Maintain the integrity, accuracy, and consistency of workforce data across HR systems.
Perform validation checks to ensure compliance with established HR data standards.
Support audit activities and documentation requirements by ensuring complete and accurate records.
Identify data quality issues and recommend corrective and preventive actions.
Continuous Improvement & Operational Excellence
Identify opportunities to improve operational processes, controls, customer experience, and service delivery.
Participate in process standardization, automation, digital transformation, and system enhancement initiatives.
Maintain and update process documentation, knowledge articles, work instructions, and training materials.
Contribute to a culture of knowledge sharing and continuous learning across the team.
Participate in projects, testing activities, and organizational initiatives as assigned.
Support achievement of operational performance metrics and customer satisfaction objectives.
Required Qualifications
Education
Associate's Degree, Bachelor's Degree, or equivalent experience.
Experience
1–3 years of experience in HR Operations, Shared Services, Workforce Administration, Customer Operations, or a similar environment.
Experience working with case management systems and high-volume transactional environments preferred.
Knowledge, Skills & Abilities
Strong organizational, analytical, and problem-solving skills.
Excellent attention to detail and commitment to data accuracy.
Customer-focused mindset with strong communication and stakeholder management skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Strong sense of accountability, ownership, and initiative.
Ability to interpret and follow policies, procedures, and compliance requirements.
Experience with Workday or other HRIS platforms is preferred.
Basic understanding of HR processes and employee lifecycle management is an advantage.
Proficiency in Microsoft Office applications and digital collaboration tools.
Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, experience generating effective prompts to boost efficiency and productivity, and awareness of AI’s impact on the workforce.
Excellent written and verbal communication skills in English and German
Preferred Qualifications
Experience supporting employee lifecycle processes in an HR Shared Services environment.
Knowledge of workforce administration, HR data management, and HR systems.
Experience with Workday.
Experience participating in process improvement, automation, or transformation initiatives.
Required Skills:
Core HR, German Language, HR Documentation, HR Projects, Operational HRPreferred Skills:
Administrative Recruiting, Business Behavior, Compliance Management, Cultural Competence, Digital HR, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical CredibilityThe anticipated base pay range for this position is:
Kč542 000,00 - Kč871 700,00Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
