Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
QualityJob Sub Function:
Multi-Family QualityJob Category:
ProfessionalAll Job Posting Locations:
Zug, SwitzerlandJob Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Director, Surgery Q&C Operational Performance and Productivity Lead.
This role is a member of the Surgery Q&C Leadership Team.
This role oversees Q&C operational performance, governance, and productivity across Surgery platforms, internal and external manufacturing sites, and functions, from goal setting through performance monitoring, including progress of strategic programs/projects and key quality system and compliance performance indicators.
This role provides strategic, organizational, operational, leadership, and decision support to the VP Quality & Compliance (Q&C) Leadership Team for MedTech Surgery. Working with the VP of Q&C Surgery, this role shapes and drives the multi-year Q&C strategy and leads end-to-end operational performance monitoring and continuous improvement across the Surgery Q&C organization including functions, manufacturing sites, external manufacturing partners and strategic collaborators,, and platforms (Aesthetics & Reconstruction, Biosurgery, EndoMechanical & Energy, Monarch, Ottava, Polyphonic, Wound Closure & Healing) with defined authority to set quality expectations and escalate or intervene if/when risks arise.
Accountable for establishing and managing the annual and long-range business planning cadence (OGSM, LRFP, and budget), including portfolio management of projects, investments (capital and expense), and savings that deliver the strategic plan. Partners with Finance and cross-functional stakeholders to ensure disciplined prioritization, transparent performance reporting, and delivery of quality, compliance, and productivity outcomes.
DUTIES & RESPONSIBILITIES
Strategy, Planning, and Execution
- Establish and lead quality governance, operational oversight, and performance management process for strategic external manufacturing collaborators, including Jabil,
- Establish and lead governance for End-to-End Surgery Q&C KPI performance management and improvement process, including manufacturing sites, Legal manufacturers, local operating companies, and distribution centers, and external contract manufacturing partners, with authority to intervene beyond metric review as needed.
- Collaborates with site and functional leaders to address opportunities and escalates issues to Surgery Q&C VP and Leadership Team as needed.
- Facilitate the Q&C strategic planning process for Surgery.
- Lead the annual OGSM and business planning cadence (including budget and LRFP inputs), ensuring linkage to the strategic plan and enterprise/segment quality priorities.
- Oversee and govern the portfolio of Q&C programs and projects (including prioritization and resource allocation) to deliver quality, compliance, productivity, and customer outcomes.
- Drive communications and change management for strategic programs and standard work adoption; provide visibility to Q&C performance through accurate metrics and executive reporting.
- Champion the creation and maintenance of Credo based environment in his area of responsibility, living Credo values, building trust and caring for people.
- Actively collaborate with other Quality leaders in developing cohesive, strategic and tactical responses for the business needs and Quality initiatives.
- Promote culture of proactive quality/continual quality improvement and provide visibility to quality system performance through accurate quality and compliance metrics and reports.
- Exercise decision making authority for quality-critical manufacturing items such as CAPAs, as required.
- Collaborate with business leaders to assess and recommend actions related to quality and compliance.
- Lead quality governance forums with strategic collaborators ensuring timely resolution of quality, compliance, and manufacturing performance issues.
EXPERIENCE AND EDUCATION
This strategic role requires a diverse business background with broadly based quality management experience across large, multi-site, global organizations. Preferred experience includes end-to-end quality and regulatory compliance across the product lifecycle (development through manufacturing and delivery), commercialization interfaces (sales, marketing, customer service, distribution), and operating effectively in multi-cultural / multi-country environments with varying healthcare regulatory requirements.
Proven success in:
- Strategy development and portfolio/program management with measurable financial, quality, and cycle-time outcomes.
- Deep understanding of quality and regulatory compliance linkages from product development through manufacturing, distribution, and customer/health authority interfaces.
- Ability to align and execute across differing health authority requirements, balancing risk and business priorities.
- Influence, negotiation, and consensus-building skills to drive outcomes in a matrixed environment, often without direct line authority.
- Audit Management experience (Health Authorities, Notified Bodies)
Education
- Bachelor of Science in Business, Engineering or Technical/Science required. Post Graduate degree preferred and a broad-based technical/engineering expertise.
- A minimum of 10 years’ experience working in a quality, manufacturing and or project management in the Medical Device or other regulated industry is required.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS
- Digital fluency and learning agility, including experience with available AI tools and citizen developed applications.
- Decisive, organized, and able to lead people within a complex social, cultural and political environment.
- Must have excellent communication skills, able to inspire trust and quickly build credibility within the Quality & Compliance, Supply Chain, and Commercial organizations.
- Strong presentation skills.
- Experience working in a global or regional context
- Must have strong collaboration and influence management skills to partner effectively across functions and operating units.
- Proven track record of engaging organization and demonstrating collaboration across the organization at all levels.
- “hands-on” operational orientation.
- Accountability, with a strong desire to commit, be held accountable and be rewarded for delivering results. Recognizes and builds support for change. Engages in constructive conflict.
- High tolerance for ambiguity in a complex environment. Makes the complex clear and easily understood by others.
- Strong relationship development, conflict resolution, and team building instincts, with the ability to build partnerships both internally and externally. Makes the customer central to all thinking.
- Ability to fit in well culturally in a complex organization.
- Fluent in English
Required Skills:
Preferred Skills:
Budget Management, Compliance Management, Corrective and Preventive Action (CAPA), Creating Purpose, Internal Auditing, ISO 9001, Mentorship, Policy Development, Process Optimization, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Quality Validation, Risk Management, Standard Operating Procedure (SOP), Tactical Planning, Technical Credibility