Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Project/Program Management GroupJob Sub Function:
Project/Program ManagementJob Category:
ProfessionalAll Job Posting Locations:
Zug, SwitzerlandJob Description:
Johnson & Johnson is currently seeking “Senior Manager, 3PL Standards & Engagement” join our TEAM.The role is based in ” Switzerland”.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
About J&J MedTech
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.
The JJMT Transformation function is responsible for designing and realizing the future-state supply chain network for Johnson & Johnson MedTech. This function includes oversight of consolidation and rationalization actions for the global distribution network, a strategic shift toward an asset-light model, and the build-out of new, future-looking logistics capabilities including partner management, network design, systems strategy, and defining the transition standards required to sustain performance in the future state. The team operates centrally, working in close partnership with regional Deliver teams across EMEA, APAC, LATAM, and North America.
PURPOSE OF POSITION
As part of the Logistics Partner Management function within Transformation, this role leads the definition and deployment of the 3PL engagement model and ensures alignment of partner operations with J&J standards and expectations.
The position is responsible for establishing how J&J engages with 3PL partners across the network, including governance structures, communication cadences, and alignment on operational standards, performance expectations, and continuous improvement priorities. This includes ensuring that 3PL partners understand and adopt defined standards, and that engagement mechanisms enable transparency, accountability, and consistent execution across regions.
The role works closely with regional teams, Procurement, Performance Management, and Business Architecture to ensure that partner engagement is structured, scalable, and aligned with the asset-light operating model and transformation objectives.
RESPONSIBILITIES / PRINCIPAL DUTIES (Essential Functions)
Define and maintain the global 3PL engagement model, including governance structures, interaction protocols, and roles and responsibilities across J&J and partner organizations
Establish standard engagement cadences (e.g., operational reviews, performance reviews, governance forums), ensuring consistency across regions and partners
Drive alignment between 3PL partners and J&J standards, including operational expectations, process adherence, and performance requirements
Serve as a central point of coordination for partner-related topics, ensuring consistent communication and alignment across regions and functions
Partner with Procurement and Legal teams to ensure engagement models are aligned with contractual frameworks and commercial agreements
Support onboarding of new 3PL partners, ensuring clarity on expectations, standards, and governance processes
Collaborate with 3PL Performance Management teams to ensure alignment between engagement practices, performance tracking, and improvement initiatives
Work with Warehouse Standards and Business Architecture teams to ensure operational standards are clearly communicated and adopted by partners
Identify and address gaps in partner engagement, including misalignment on expectations, communication breakdowns, or governance inefficiencies
Drive continuous improvement of partner engagement practices, incorporating feedback from regions and lessons learned from deployments
Support resolution of escalated partner issues by facilitating alignment between J&J stakeholders and 3PL partners
Provide visibility to Transformation leadership on partner engagement effectiveness, risks, and improvement opportunities
EDUCATION/EXPERIENCE
Education and/or additional training:
A minimum of a Bachelor’s degree is required
A Master's degree or MBA in Supply Chain, Operations, or a related field is preferred
Experience and functional competencies:
Minimum 8–12 years of relevant experience in logistics, supply chain, or 3PL partner management
Strong understanding of 3PL operating models, including warehouse and transportation operations within outsourced environments
Experience working with external partners or suppliers, including managing relationships, governance structures, and performance expectations
Experience defining or implementing engagement models, governance frameworks, or operating structures across multiple regions or partners
Familiarity with contractual frameworks (SLAs, KPIs, service agreements) and ability to align operational practices with contractual expectations
Ability to work in a global, matrix organization: strong stakeholder management, communication, and influencing skills
Experience coordinating cross-functional teams (Operations, Procurement, IT, Finance) to align on partner-related topics
Strong problem-solving skills, with ability to identify root causes of misalignment and drive resolution across stakeholders
Experience supporting large-scale transformation or outsourcing initiatives is preferred
LEADERSHIP COMPETENCIES
Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo.
Connect – Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; leverages insights to proactively uncover critical unmet needs and turn them into new opportunities.
Shape – Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creation.
Lead - Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds, and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organization.
Deliver - Empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!
Required Skills:
Preferred Skills:
Agile Decision Making, Agility Jumps, Analytics Insights, Business Alignment, Continuous Improvement, Cross-Functional Collaboration, Leadership, Organizational Project Management, Organizing, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Technical Credibility