Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Medical Affairs GroupJob Sub Function:
Professional Medical EducationJob Category:
Business Enablement/SupportAll Job Posting Locations:
North Ryde, New South Wales, AustraliaJob Description:
Join our change journey at J&J—help shape what’s next
Step into a high-impact career opportunity with real visibility
THE OPPORTUNITY
Sydney JJI is the location of a newly imagined Johnson & Johnson Institute that is amongst the largest technologically advanced skills learning labs in ANZ to advance our mission of being the most trusted educator in healthcare. Our vision for the Institute is to deliver purposeful education, creating an engaging, efficient, and effective interactive experience at every touchpoint with our customers and HCPs in the education journey.
The Customer Experience & Professional Education Specialist will be the face of our purpose-built Sydney Institute and will act as an experience champion for all educational activities performed in the site. Working closely with Professional Education Managers and Event Hosts to deliver an integrated and seamless experience flow to customers, you will primarily be responsible for coordinating all Institute site experiences and delivering state-of-the-art personalised customer experiences for the education space.
Additionally, this role will be supporting the Professional Education strategy; managing events and ensuring high-quality, compliant, and measurable learning that drives procedure adoption and exceptional customer outcomes to support education journeys.
RESPONSIBILITIES
Serve as the onsite experience ambassador for JJI Sydney: welcome customers, orchestrate end-to-end event journeys, and act as the primary point of contact from arrival to departure.
Manage intake and scheduling of Institute events (conference/meeting rooms, simulation suites) and other Prof Ed Events; coordinate with event leads to gather requirements; oversee A/V testing and recommend content formats; run day-of event operations.
Create and maintain site processes supporting the customer journey. Manage supplies and vendor partnerships (catering, cleaning, security, A/V). Conduct site inspections and liaise with Facilities and EH&S to maintain a safe, compliant environment.
Work with onsite A/V technicians to propose content formats, maintain a digital content library for in-site screens, and design/maintain the Sydney Institute SharePoint site with comprehensive event-planning resources.
Partner with EP&S and site leadership to plan, build and evolve learning spaces; manage capacity planning for clinician development; recommend continuous improvements to infrastructure and service models to meet MedTech/Innovative Medicine needs.
Contribute to the BU Professional Education strategy in Australia, ensuring alignment with the Australian Professional Education Governance Framework and BU priorities. Support customer education journeys and route maps tied to clinical lifecycle stages under guidance of Professional Education Managers.
Ensure compliance with regulatory and internal education delivery requirements. Support with event prioritisation guidelines; manage space/resource conflicts; attend cross-functional huddles for event execution; drive customer-experience KPIs and continuous improvements. Maintain dashboards and measures to evaluate Professional Education effectiveness.
ABOUT YOU
Required:
Diploma/Degree qualified or experience in a related field
Desirable:
Minimum 4 years’ experience working within the MedTech space
4+ years total business support experience in any of the following areas: General Administration, Event Management, Retail and/or Services sectors
Ability to forge partnerships with vendors to provide innovative experience solutions
Passion for customer experience
Experience organising events within the healthcare sector with compliance regulations knowledge preferred
OTHERS
Meticulous organisation and attention to detail
Customer experience and service orientation
Verbal and written communication
Collaboration and consultative partnership
Proactive with a strong sense of urgency
Problem solving and decision-making under complexity
Flexibility and adaptability to change — Leading
Project management and managing multiple deadlines
Influencing and stakeholder management
COMPANY CULTURE
Competitive remuneration package.
Continuous training and support.
Award-winning leadership development programs.
Inclusive, flexible, and accessible working arrangements.
Equal opportunity employer supporting diversity and inclusion.
WHY CHOOSE US:
Competitive remuneration package and continuous training.
Supportive environment with award-winning leadership development programs.
Inclusive, flexible, and accessible working arrangements for all.
Johnson & Johnson has announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company. The planned separation is anticipated to be completed within 18 to 24 months, subject to satisfaction of legal and regulatory requirements, and other customary conditions and approvals. Should you accept this position, it is anticipated that following conclusion of the transaction, you would be an employee of the standalone orthopaedics company and your employment would be governed by the standalone orthopaedics company’s employment processes, programs, policies and benefit plans. In that case, details of any planned changes would be provided to you by the standalone orthopaedics company at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Business Behavior, Business Savvy, Channel Partner Enablement, Communication, Goal Attainment, Issue Escalation, Learning Materials Development, Medical Affairs, Medical Communications, Partner Onboarding, Proactive Behavior, Problem Solving, Project Management, Time Management, Training Delivery Methods, Training People