Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
DePuy Synthes is recruiting for a LATAM Trade Operations, located in São Paulo, São Paulo and Bogota Colombia.
This role is part of a global Trade Operations function that provides operational support to the Global Supply Chain, with a specific focus on LATAM import/export activities, trade compliance, and cross‑border execution. The LATAM Trade Operations professional plays a critical role in ensuring compliant, efficient, and timely movement of medical devices across international borders, supporting business continuity, customer service, and regulatory adherence. This role offers exposure to global stakeholders, complex trade environments, and has a meaningful impact on patient access to healthcare solutions.
Key Responsibilities
Provide end‑to‑end operational support for LATAM trade activities, including import, export, and intercompany movements, in alignment with global supply chain requirements.
Execute and monitor customs clearance processes, ensuring compliance with local, regional, and global trade regulations and company policies.
Partner with Global Trade, Logistics, Planning, Customer Service, and Finance teams to resolve shipment issues, delays, and compliance risks.
Maintain accurate trade documentation, classification data, and records to support audits, reporting, and regulatory inquiries.
Support broker and freight forwarder management, including performance monitoring and issue resolution.
Identify opportunities to improve trade processes, cycle times, and cost efficiency while maintaining compliance.
Contribute to global and regional initiatives related to trade optimization, system enhancements, and process standardization.
Qualifications
Education
Bachelor’s degree required, preferably in Supply Chain, Logistics, International Trade, Business Administration, or a related field.
Advanced degree or specialization in Trade, Logistics, or Operations preferred.
Experience and Skills
Required:
Minimum 3–5 years of experience in trade operations, import/export, logistics, or supply chain operations within a regulated environment.
Working knowledge of LATAM customs regulations, import/export procedures, and trade compliance requirements.
Experience supporting global or regional supply chain operations with multiple stakeholders.
Ability to manage multiple priorities in a fast‑paced, matrixed environment.
Proficiency with ERP systems (e.g., SAP) and standard Microsoft Office tools.
Preferred:
Experience in medical devices, pharmaceuticals, or other highly regulated industries.
Exposure to global trade compliance programs, audits, or internal controls.
Familiarity with free trade agreements, duty mitigation, or special trade programs in LATAM.
Experience working with customs brokers and freight forwarders across multiple countries.
Demonstrated continuous improvement or process optimization experience.
Strong analytical, problem‑solving, and organizational skills.
Other:
Languages: Fluent in Portuguese; strong working proficiency in English required. Spanish preferred.
Travel: Up to 10% regional or international travel as needed.
Certifications: Trade, logistics, or customs certifications preferred but not required.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Business Behavior, Customer Centricity, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Execution Focus, Issue Escalation, Order Processing, Problem Solving, Quality Services, Researching, Service Excellence, Service Request Management, Technical Support, Telephone Etiquette