Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Enterprise ManagementJob Sub Function:
Commercial ManagementJob Category:
People LeaderAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
DePuy Synthes is recruiting for a Senior Director, GS Strategy & Operations, located in Bogota, Colombia.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
This senior leadership role is responsible for setting and executing the Global Services (GS) strategy while driving operational excellence across a global, matrixed organization. You will shape the future of service delivery by integrating strategy, operations, and digital capabilities—enabling scalable, efficient, and insight-driven services. This role offers the opportunity to lead enterprise-wide transformation, influence senior stakeholders, and deliver measurable business impact across a complex and evolving global environment.
Key Responsibilities:
Define and execute the end-to-end Global Services strategy aligned to enterprise priorities
Lead enabling capabilities including data & digital strategy, automation, reporting & insights, and process improvement
Oversee global service operations across contact centers, master data management, logistics, and commercial operations
Own strategy and portfolio management, including governance, prioritization, and execution of initiatives and investments
Partner with senior business leaders to translate strategy into operating models and transformation initiatives
Drive large-scale transformation efforts across people, process, data, and technology
Establish and manage performance frameworks, including KPIs, dashboards, and reporting standards
Standardize and automate metrics to enable consistent monthly and quarterly reporting
Apply industry best practices and external insights to continuously enhance service capabilities
Build and lead a high-performing global team, fostering accountability, inclusion, and continuous improvement
Qualifications
Education:
Bachelor’s degree required (Business, Engineering, Operations, or related field)
MBA or other advanced degree preferred
Experience and Skills:
Required:
12+ years of experience in strategy, operations, shared services, or business transformation
Proven leadership experience managing large, global, matrixed teams
Deep expertise in Global Business Services (GBS) or shared services environments
Strong experience leading digital, data, and automation-driven transformation
Demonstrated ability to develop and execute enterprise strategies and operating models
Strong analytical and performance management capabilities (KPIs, dashboards, reporting)
Ability to influence senior stakeholders and act as a strategic advisor
Preferred:
Experience in healthcare, medtech, or other highly regulated industries
Exposure to contact centers, master data, logistics, or commercial operations
Experience with portfolio and program governance frameworks
Familiarity with digital product management and process design methodologies
Experience leveraging external benchmarks and industry best practices
Strong external orientation with ability to build partnerships and thought leadership
Other:
Language: English required; Spanish preferred
Travel: Up to 25% international travel
Certifications: Lean Six Sigma, PMP, or equivalent certifications preferred
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Required Skills:
Preferred Skills:
Account Management, Client Management, Commercial Awareness, Commercial Laws, Commercial Management, Consulting, Corporate Management, Customer Effort Score, Customer Retentions, Developing Others, Inclusive Leadership, Leadership, Market Savvy, Negotiation, Operational Excellence, Pricing Strategies, Professional Ethics, Strategic Sales Planning