Description
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Job Function:
FinanceJob Sub Function:
AccountingJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
Leads end-to-end Payments and Invoice Management operations for assigned cluster of markets. Accountable for delivery performance, stakeholder engagement, and process governance, acting as the primary link between regional leadership and market operations under the cluster-based model.
Key Responsibilities:
1. Cluster Operations & Delivery Leadership
Own end-to-end Payments and Invoice Processing delivery for assigned market clusters
Ensure performance against KPIs (e.g., payment timeliness, aging, automation) and SLAs
Drive issue resolution, prioritization, and delivery continuity
2. Stakeholder & Market Engagement
Serve as primary point of contact for market stakeholders and suppliers
Manage day-to-day engagements with Finance, Procurement, and Treasury
Own operational escalations and ensure timely resolution
3. Process & Control Execution
Ensure adherence to SOPs, controls, and governance standards defined at regional level
Execute payment controls, approvals, and compliance activities
Act as cluster POC for audits, ensuring readiness and documentation
4. Team Leadership, Coaching, & Operational Oversight
Lead SMEs, Specialists, and contingent resources and BPO resources within the cluster
Provide day-to-day coaching, guidance, and performance feedback to team members
Drive capability development, ensuring strong functional and process expertise within the team
Ensure effective work allocation, workload balancing, and productivity management
5. Performance Monitoring & Reporting
Track and report cluster performance against KPIs
Perform root-cause analysis and implement corrective actions
Provide insights and reporting to support business decisions
6. Vendor & Third-Party Oversight
Identify and drive process improvements within the cluster
Support implementation of standardization, automation, and transformation initiatives
Provide feedback to Payments Manager on improvement opportunities and local challenges
Key working relationships
Internal: GS Finance, BU Finance, Regional Treasury, Procurement Category leads, GPS Source-to-Contract
External: Third party suppliers, BPOs, Bank
Qualifications:
Required:
Bachelor’s Degree required
3-5+ years in Payments / AP / Finance operations
Strong stakeholder management and problem-solving skills
SAP (MM/FI) and shared services experience preferred
Preferred:
Good understanding of Payments processes and Invoice Processing operations at a high level.
Shared services industry experience.
People management experience (10+ resources)
Other:
Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
Requires up to 5% domestic and international travel.
Shift: 3 – 12 pm
Required Skills:
Preferred Skills:
Accounting, Analytical Reasoning, ATM Reconciliation, Budgeting, Business Behavior, Communication, Consulting, Controls Compliance, Cost Management, Execution Focus, Financial Analysis, Financial Competence, Financial Reports, Financial Risk Management (FRM), Generally Accepted Accounting Principles (GAAP), Numerically Savvy, Problem Solving, Process Optimization, Treasury Management