Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
QualityJob Sub Function:
Quality SystemsJob Category:
People LeaderAll Job Posting Locations:
Beerse, Antwerp, Belgium, Little Island, Cork, IrelandJob Description:
We are searching for the best talent for Director, Global CAPA Management to join our Quality organization located in Cork, Ireland or Beerse, Belgium.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-090682
Switzerland - Requisition Number: R-090785
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Position Summary
- The Director, Global CAPA Management serves as the Innovative Medicine (IM) Process Lead for NC/CAPA in support of the Global Process Owner (GPO), providing enterprise-wide leadership for the global NC/CAPA quality system. This role is responsible for maintaining, improving, and implementing standardized processes, governance, metrics, and oversight mechanisms that enable effective identification, mitigation, and prevention of quality and compliance issues across IM. The Director works with the GPO to translate strategy into action plans and partners closely with senior leaders and cross-functional stakeholders to strengthen inspection readiness, quality culture, operational excellence, and sustained compliance.
- This leader oversees a global team of quality professionals and drives continuous improvement of NC/CAPA procedures, tools, and system capabilities, including the translation of evolving business and regulatory requirements into clear process and user requirements for digital platforms. The Director ensures robust process health assessment, issue trending, risk identification, and governance review, while enabling alignment across regions and functions. Through strategic leadership, stakeholder engagement, and change management, this role advances a consistent, data-driven, and effective NC/CAPA framework that supports the IM quality management system.
Key Responsibilities
- Process Management & Continuous Improvement
- Support the Global Process Owner in operating, maintaining, improving, and remediating the NC/CAPA quality system framework. Manage and maintain global procedural documents, tools, and resources in support of the process.
- Drive continuous improvement and remediation activities to ensure NC/CAPA processes remain aligned with business needs and evolving quality/compliance requirements. Lead projects or support strategic initiatives representing the requirements for the NC/CAPA process.
- Drive implementation of one quality system. Support process Users with adequate training, information, tools and process improvements to enable optimized execution.
- Strategy, Governance & Oversight
- Establish and manage governance mechanisms, including CAPA Review Board processes, to ensure the health of the quality system NC/CAPA process enabling consistency and transparency into overall process effectiveness and compliance.
- Lead independent monitoring of IM NC/CAPA process to identify trends and risks at an IM organizational level.
- Monitor regulatory expectations and define business/user requirements for systems, tools, and reporting capabilities used to execute and oversee NC/CAPA processes.
- Partner with IM functions and senior stakeholders across Regulatory Compliance, R&D Quality, Supply Chain, External Supplier Quality, and Commercial Quality to ensure appropriate oversight, engagement, and awareness of compliance health.
- Support external and internal audit and inspection responses related to the NC/CAPA process in partnership with the Global Process Owner.
- Provide strategic leadership and coaching to direct reports to strengthen capability, ensure alignment with standards, and promote leading NC/CAPA practices.
Qualifications
- Education/Experience:
- A minimum of a Bachelor’s degree is required.
- At least 15 years of related experience in the pharmaceutical/medical device regulated industry is required, and a minimum of 8 years of people management experience required.
- Knowledge, skills:
- Must be able to effectively work in a highly matrixed organization, working across a global organization to drive alignment
- High degree of interdependent partnering, influencing, and team work required.
- Expert level of understanding of industry expectations for nonconformance, root cause analysis, corrective and preventive actions (end-to-end CAPA process) required.
- Consistent track record of collaboration, including the ability to work with global, cross-functional teams, and across complex matrixed organizations. Strong negotiation and interpersonal skills to achieve and maintain alignment with stakeholder partners, required.
- Exceptional communications skills required verbally and in writing (including ability to translate complex concepts into clear communications, ability to create executive messaging necessary for presenting to senior executives, and ability to effectively listen and respond to inputs from broad base of stakeholders at all organizational levels).
- Experience leading complex projects required.
- Operates in a highly self-directed manner with minimal guidance to deliver strategic objectives. Uses appropriate project management tools to manage and track activities.
- Ability to manage multiple projects and priorities to remain effective and focused on business critical objectives required.
- Process Excellence and Project Management training/certification preferred. Project Management experience, leading initiatives and teams, is required.
#LI-Hybrid
Required Skills:
Preferred Skills:
Business Savvy, Collaboration, Compliance Management, Consulting, Corrective and Preventive Action (CAPA), Data Quality, Developing Others, Incident Management, Inclusive Leadership, Leadership, Operations Management, Performance Measurement, Quality Control (QC), Quality Management Systems (QMS), Quality Services, Quality Standards, Risk Management, System Integration, Systems Analysis, Tactical PlanningThe anticipated base pay range for this position is:
Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
