Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Technical Product ManagementJob Category:
Scientific/TechnologyAll Job Posting Locations:
Singapore, SingaporeJob Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for a Technical Product Manager, Patient Experience to be located in Singapore.
Purpose: The role is responsible for the technical product leadership and lifecycle ownership of a portfolio of patient experience solutions across APAC, including:
Patient-facing digital portals or applications supporting enrollment, education,
reminders, and service access
Patient CRM and case management solutions used by care coordinators and
service vendors
Data and insights platforms delivering dashboards, analytics, and decision
support to internal Patient Experience leads and market teams
The role translates business, patient, and operational needs into scalable, compliant, and outcome-driven digital solutions, and acts as the connective layer between business stakeholders, patient-facing operations, and technology delivery teams to ensure measurable value and high-quality patient and support program provider experiences across APAC.
You will be responsible for:
Product Strategy, Roadmap & Delivery
Own and evolve the product roadmap for patient portals, PSP CRM/case
management capabilities, and patient experience data & insights platforms, aligned
to business priorities and market needs.
Partner proactively with internal and external stakeholders to clarify value
propositions, support go-to-market readiness, identify problems and continuous
product improvement opportunities.
Influence investment priorities and sequencing across multiple product
components and markets.
Ensure portfolio coherence across patient-facing, operational, and analytics
solutions to support end-to-end patient journeys.
Ensure stakeholder communications, escalations, and governance processes are
handled effectively
Product Execution and Operations Excellence
Drive requirements definition across patient digital experiences, care coordinator
workflows, and internal insights use cases.
Ensure delivered solutions support usability, operational efficiency, and data-driven
decision-making for Patient Experience leads.
Oversee operational performance and continuous improvement across the owned
product portfolio.
Manage product delivery and operation budgets, tracking spend and ROI
Governance, Risk & Compliance
Lead technical engagement with Information and System Security, Privacy, Quality,
and Regulatory partners
Ensure solutions meet GxP, data privacy, data residency, and audit requirements
across APAC
Drive proactive risk identification and mitigation at regional scale
Solution Design & Architecture Decision Responsibilities
Lead architectural trade-off decisions in partnership with Architecture and
Engineering leads
Reduces delivery and compliance risk through proactive technical governance
Qualifications / Requirements:
Core Competencies
Experience with patient support programs, patient engagement platforms, or healthcare CRM (e.g. Salesforce Health Cloud)
Strong understanding of APAC regulatory, privacy, and data residency requirements
Demonstrated ability to operate within a product model.
Familiarity with integrations, data flows, and downstream process impacts.
Soft Skills
Clear and concise communicator, capable of engaging business leaders, engineers, and patient-facing teams.
Problem-solving mindset with ability to work through ambiguity.
Skilled in partnership, conflict resolution, and expectation-setting within cross-functional teams.
Experience influencing without authority in large matrix organizations
Highly organized and able to manage competing priorities in a fast-moving environment.
Qualifications
Bachelor’s degree in information technology, Computer Science, Business, or related field.
7+ years of professional experience in IT role, with 5+ years of experience in product analysis, business analysis, or related technical functional roles.
Experience working in healthcare, pharmaceuticals, or regulated environments is preferred.
Familiarity with patient experience operations is a strong advantage
Required Skills:
Preferred Skills:
Analytical Reasoning, Consulting, Cost Management, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, People Performance Management, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Resource Management, Software Development Management, Strategic Supply Chain Management, Team Management