Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
Business Enablement/SupportAll Job Posting Locations:
Prague, CzechiaJob Description:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talents for Field Service Engineer
General information
Field Service Engineer primary responsibility centers around technical support of Mitek and Velys RAS. Serves as a liaison between commercial and support functions of the organization and holds responsibility for relevant administrative aspects of hardware field deployment. Individual is responsible to own the customer support system in the installation, service and repair of all Mitek and capital products. Responsible for interaction with customers over the phone and in person for the handling of customer technical inquires, and complaints.
Overall responsibilities and duties:
Under limited supervision and in accordance with all applicable local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:
Perform Technical Support to internal and external customers.
Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the technical department.
Responds to customer requests for emergency service. Resolves cause(s), troubleshoots and takes corrective action.
Provides guidance to customers to include Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer happiness issues arise.
Lead customer expectations on a regular basis before and after various interactions to ensure customer happiness.
Completes paperwork, documentation and administrative tasks per policy and procedures.
Handle allocated inventory and complete required audits to support thereof.
Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
Responsible for ensuring personal and Company compliance with all local and Company regulations, policies, and procedures.
Education, Experience and critical skills:
Higher education degree or equivalent experience in engineering (required)
Min 3-5 years of technical experience with Medical Devices (required)
Readiness to be present in OR during orthopedic surgeries (required)
Specialization in Medical Devices (strongly preferred)
Project Management, Presentation, Good interpersonal skills
Customer service experience, data analysis experience
English verbal and written communication skills.
Organization skills.
Knowledge of Microsoft Office.
Office/Field time 25%/75%
Ability to travel on short notice.
Operate company vehicle with appropriate license.
Ability to work weekends and “off hours” as needed to support customer and business needs
Heavy lifting of equipment and excessive standing, lifting and bending will be required.
Respect and apply safety rules and procedures at all times
Participate in incident investigation.
Ability to perform electrical safety testing (IEC 60601/62353) - mandatory
Proactive problem solving/solution seeking
Ability to navigate multi-function corporate environment
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company,
operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months,
subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be
required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that,
following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by
DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be
provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Required Skills:
Preferred Skills:
Analytical Reasoning, Collaboration, Communication, Continuous Improvement, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Incident Management, Problem Solving, Project Management Office (PMO), Quality Assurance (QA), SAP Field Service Management, Service Request Management, Technical Credibility, Training PeopleThe anticipated base pay range for this position is:
Kč704,000.00 - Kč1,135,050.00Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
