Description
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Job Function:
Environmental Health, Safety (EH&S) and Facilities Services (FS)Job Sub Function:
Facilities Repair & MaintenanceJob Category:
ProfessionalAll Job Posting Locations:
Pomezia, Roma, ItalyJob Description:
DePuy Synthes is recruiting for a General Service Coordinator, located in Pomezia, Rome, Italy.
Job Overview
The General Service Coordinator plays a critical role in enabling efficient and compliant commercial service operations. This position supports field service teams, customers, and internal partners by coordinating service activities, managing service documentation, and ensuring timely resolution of service requests. The role directly impacts customer satisfaction, service quality, and operational excellence within the DePuy Synthes commercial organization.
Key Responsibilities
Coordinate and support day‑to‑day commercial service activities, ensuring timely scheduling and execution of service requests.
Act as a primary point of contact for internal teams and external customers regarding service inquiries, status updates, and issue resolution.
Maintain accurate service records, contracts, and documentation in accordance with company policies and regulatory requirements.
Partner with field service, sales, logistics, and finance teams to ensure seamless service delivery and invoicing processes.
Monitor service performance metrics and support reporting activities to drive continuous improvement.
Support compliance with quality and safety.
Demonstrate strong work ethical behaviors and high collaborative attitude.
Assist with coordination of service-related training, communications, and process updates.
Qualifications
Education
Required: Secondary school diploma or equivalent.
Preferred: Post‑secondary education in business administration, logistics, or a related field.
Experience and Skills
Required:
0-2 years of experience in service coordination, customer support, operations, or administrative roles.
Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
Customer‑focused mindset with clear and professional communication skills.
Proficiency in standard office and enterprise systems (e.g., ERP, CRM, Microsoft Office).
Attention to detail and commitment to accuracy and compliance.
Preferred:
Experience supporting commercial or field service organizations in the medical device or healthcare industry.
Familiarity with service contracts, warranties, or service logistics.
Experience working in a regulated environment with quality or compliance requirements.
Ability to collaborate effectively across cross‑functional teams.
Other:
Languages: Fluency in Italian required; working proficiency in English preferred.
Travel: Minimal travel may be required (≤10%), primarily domestic.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
The anticipated base pay range for this position is:
€33,700.00 - €54,395.00Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
