Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Patient EducationJob Category:
ProfessionalAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
About the Role
The Patient Solutions Coordinator plays a critical role in ensuring the effective and consistent execution of Patient Education programs, aligned with defined strategic priorities.
This position requires a strong data-driven mindset, analytical capability, and high attention to detail, ensuring that operational execution is translated into accurate insights and measurable outcomes. The role is ideal for someone highly structured, with strong follow-up discipline, who ensures processes run efficiently end-to-end while maintaining quality and compliance standards.
Key Responsibilities
1. Operational Execution & Process Discipline
Execute Patient Education activities following defined processes, governance, and standards.
Ensure disciplined execution and continuous follow-up of processes to guarantee consistency and reliability.
Maintain structured tracking of activities to ensure timely and accurate delivery.
2. Quality & Compliance
Perform quality checks and ensure proper documentation aligned with regulatory and compliance requirements.
Maintain accuracy, traceability, and audit readiness across all activities.
3. Data Management & KPI Tracking
Consolidate, validate, and maintain operational data and KPIs.
Ensure data accuracy and integrity to provide clear visibility on program performance.
Support reporting and tracking of execution effectiveness.
4. Data Analysis & Insights
Apply analytical thinking to review operational and patient-related data.
Identify trends, gaps, and opportunities to improve execution and planning.
Translate data into actionable insights to support decision-making.
5. Process Monitoring & Issue Identification
Proactively detect deviations, inefficiencies, or execution gaps.
Escalate issues through appropriate channels to ensure timely resolution.
Drive a mindset of continuous improvement and operational excellence.
6. Strategic Alignment
Ensure execution reflects defined strategic priorities.
Work closely with the Senior Coordinator to align operational delivery with business focus.
7. Cross-Functional Collaboration
Coordinate with internal teams and external partners to support smooth execution.
Ensure effective communication and alignment across stakeholders.
8. Patient-Centric & Ethical Approach
Support patient-related interactions in compliance with regulations and privacy standards.
Demonstrate a strong commitment to ethical and patient-centered practices.
Qualifications
Location: Bogotá, Colombia
Education: Bachelor’s degree in Administration, Engineering, Health Sciences, or related fields.
Experience: 1–2 years of relevant experience in data analysis, process management, or operational roles.
Experience in pharmaceutical or medical devices industry. (Required)
Experience in regulated environments, patient support programs, or similar settings is a plus.
Core Competencies
Strong analytical and data-driven mindset
High attention to detail and structured thinking
Strong execution and follow-up discipline
Process orientation and continuous improvement mindset
Ability to identify operational gaps proactively
Effective collaboration and communication skills
Languages
Spanish: Fluent
English: Intermediate required
Required Skills:
Preferred Skills:
Analytical Reasoning, Analytics Insights, Business Behavior, Clinical Data Management, Cross-Functional Collaboration, Customer Support Operations, Customer Support Trends, Empathy, Ethical and Participant Safety Considerations, Execution Focus, Health Care Regulation, New Program Development, Patient Account Management, Patient Counseling, Patient Enrollment Standards and Regulations, Project Management, Verbal Expression