Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Patient AdvocacyJob Category:
ProfessionalAll Job Posting Locations:
Seoul, Korea, Republic ofJob Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Position Summary
This role is responsible for leading patient advocacy strategy and engagement in South Korea, bringing the patient voice into business decisions, stakeholder engagement, and initiatives that improve patient experience and access. As a key partner within the Government Affairs function, the individual works across internal and external stakeholders to shape patient-centered, compliant, and insight-driven strategies aligned with business priorities and company values.
The role will:
- Lead patient advocacy strategy and execution across Korea.
- Build and maintain strong relationships with patient advocacy organizations, patient communities, and key external stakeholders.
- Champion the patient voice and identify opportunities to strengthen patient-centered engagement across the organization.
- Partner internally and externally to shape initiatives that improve patient experience and access.
RESPONSIBILITIES/PRINCIPAL DUTIES:
- Based in South Korea, this role leads patient advocacy strategy and execution for Korea within the Government Affairs function.
- Acts as a strategic partner to business and functional leaders to advance patient-centered, compliant engagement across Korea.
- Works closely with Market Access, Government Affairs, Communications & Public Affairs, and other cross-functional stakeholders.
- Reports to the Director, Government Affairs & Policy, Patient Advocacy.
- Provides expertise in patient advocacy, patient experience, healthcare policy, and regulatory requirements.
- Develops and executes patient advocacy initiatives and engagement programs aligned with business priorities, policy considerations, and company values.
- Identifies opportunities to strengthen the patient experience through effective processes, patient engagement practices, and continuous improvement.
- Turns patient insights and perspectives into actionable recommendations that inform leadership decisions, launches, and stakeholder engagement.
- Establishes performance indicators to assess patient programs, engagement effectiveness, and patient experience outcomes.
- Supports capability building while modeling Johnson & Johnson’s Credo and Leadership Imperatives.
Requirements
- 8–12 years of relevant experience in patient advocacy, patient engagement, communications, public affairs, market access, or related fields.
- Strong understanding of the healthcare environment in South Korea, including patient advocacy, policy, and regulatory considerations.
- Demonstrated experience building relationships with patient advocacy organizations, external stakeholders, and cross-functional internal teams
- Strong strategic thinking and execution skills, with the ability to influence without direct authority.
- Excellent project management skills, with the ability to manage multiple priorities across stakeholders, timelines, and workstreams.
- Strong written and verbal communication skills in both Korean and English.
- Experience working effectively across cultures and within a complex matrix organization.
- Ability to balance short-term execution with long-term strategic priorities.
- Budget management and agency management experience preferred.
Legal Entity
Innovative Medicine
Job Type
Regular
Application Documents
Free-form resume AND cover letter is preferred (in Korean or English).
Application Deadline
Open until the position is filled.
Notes
- Preference will be given to individuals subject to national veterans’ benefits and persons with disabilities upon submission of relevant documents as per applicable laws.
- Only candidates who pass the resume screening will be notified individually. However, notifications may be delayed due to company circumstances.
- If any false information is found in the application documents, the hiring may be canceled even after the offer is confirmed, and future applications may be restricted.
- Submitted documents will not be returned and will be deleted upon request.
#LI-Hybrid #LI-SK3
Required Skills:
Preferred Skills:
Analytics Insights, Care Planning, Case Management, Coaching, Confidentiality, Customer Support Operations, Customer Support Trends, Fact-Based Decision Making, Health-Medical Programs, Patient Advocacy, Patient Care, Patient-Customer Experience, Process Improvements, Provider Environment, Risk Management, Tactical Planning, Technical Credibility