Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain ManufacturingJob Sub Function:
Production Equipment Repair & MaintenanceJob Category:
People LeaderAll Job Posting Locations:
Grecia, Costa RicaJob Description:
"Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.”
About Orthopedics
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopedics? Ready to join a team that’s reimagining how we heal? Our Orthopedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for Senior Supervisor, Engineering Service & Repair to support our MedTech Orthopedics business in Grecia, Costa Rica.
Purpose:
The Sr Supervisor Engineering- Service & Repair is pivotal in ensuring the successful launch and ongoing support of innovative capital equipment medical devices repair processes within the Service & Repair Depot. This role partners with cross-functional teams to onboard new products, solve process issues, support validation and documentation, improve efficiency and productivity.
You will be responsible for:
In accordance with all applicable federal, state, and local laws/regulations, as well as Corporate Johnson & Johnson procedures and guidelines, this position:
Leads the local depot installation of service processes for new product lines, ensuring comprehensive qualification and training is executed.
Coordinates the purchasing and leads qualification and validation of repair tooling, fixtures, test equipment, and process changes in accordance with quality system requirements.
Drives quality and serviceability improvements using Process Excellence tools to resolve complex operational issues and enhance service offerings.
Monitors service performance metrics, analyzing results to identify root causes of issues and consults with Service and Site quality on product or service improvements.
Communicates relevant business-related issues and opportunities to the next management level to facilitate informed decision-making.
Provides day-to-day engineering support to repair technicians by troubleshooting process issues, clarifying technical requirements, and implementing sustainable solutions.
Investigates nonconformances and equipment failures using structured problem-solving tools and supports corrective and preventive actions.
Drives continuous improvement initiatives to reduce turnaround time, improve first-pass yield, increase throughput, and eliminate waste in repair operations.
Monitors repair performance metrics and analyzes trends to identify root causes, improve process capability, and support capacity planning.
Performs other duties as assigned, contributing to the overall success of the department and organization.
Qualifications / Requirements:
EXPERIENCE AND EDUCATION
Minimum Education:
Bachelor's degree in engineering or a related technical field is required, with a preference for
degrees in mechanical, electrical, or biomedical engineering.
Minimum Experience:
A minimum of 4-6 years of relevant experience in manufacturing or service engineering, particularly in the medical device industry, is required.
Preferred Experience:
Supporting repair, refurbishment, or test operations for complex electromechanical or surgical equipment.
Root cause analysis, CAPA, validation, technical documentation, and continuous improvement methods such as Lean or Six Sigma.
Experience in medical device or other highly regulated industries
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES
Demonstrated expertise in electro-mechanical device principles, assembly processes, and troubleshooting
Experience in a highly regulated manufacturing or repair environment
Demonstrated experience qualifying and validating tooling and test equipment
Verbal and Written Communication Skills: Strong ability to communicate technical information clearly to diverse stakeholders.
Problem Solving: Analytical skills to drive quality improvements and process excellence in service operations.
Service Engineering Principles: Expertise in applying service engineering and business principles to enhance product serviceability.
Technical Documentation Skills: Proficient in writing formal technical and business reports, including troubleshooting guides and manuals.
Fluent in Spanish and English
Required Skills:
Preferred Skills:
Agile Manufacturing, Agility Jumps, Business Process Management (BPM), Consulting, Continuous Improvement, Developing Others, Equipment Maintenance, Good Manufacturing Practices (GMP), Inclusive Leadership, Leadership, Mechanical Equipments, OSHA Compliance, Plant Operations, Predictive Maintenance, Problem Management, Problem Solving, Repair Management, Team Management, Technologically Savvy