Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech SalesJob Sub Function:
Technical Sales - MedTech (Commission)Job Category:
ProfessionalAll Job Posting Locations:
Ottawa, Ontario, CanadaJob Description:
We are currently recruiting for a Senior Clinical Account Specialist based in Ontario to cover the Ottawa (ON) and Kingston (ON) territories.
About J&J MedTech
Fuelled by innovation at the intersection of biology and technology, J&J MedTech is developing the next generation of smarter, less invasive and more personalized treatments.
Within J&J MedTech Electrophysiology, we are committed to advancing the diagnosis and treatment of cardiac arrhythmias through innovative technologies, clinical expertise and meaningful partnerships with healthcare professionals.
The Senior Clinical Account Specialist plays an important role in this mission by providing advanced clinical and technical expertise, supporting healthcare professionals during electrophysiology procedures and helping customers successfully adopt and optimize J&J MedTech Electrophysiology technologies. Visit J&J MedTech to learn more.
The Senior Clinical Account Specialist is an experienced clinical and technical leader responsible for providing expert procedural support across the J&J MedTech Electrophysiology portfolio. This individual serves as a trusted clinical partner to physicians, nurses and technologists while supporting complex electrophysiology procedures, customer education, technology adoption and account development.
As a senior member of the field team, the Senior Clinical Account Specialist also plays an important role in mentoring and developing Clinical Account Specialists, supporting the successful introduction of new technologies and partnering with Product Specialists and other cross-functional colleagues to advance customer and business objectives.
Key Responsibilities
Advanced Clinical & Procedural Support
- Provide expert clinical and technical support to physicians and healthcare professionals on the safe and effective use of the CARTO 3 System during electrophysiology procedures.
- Provide advanced procedural support across a broad range of cardiac arrhythmias and complex electrophysiology procedures.
- Demonstrate advanced expertise across the J&J MedTech Electrophysiology product portfolio, including three-dimensional mapping, diagnostic and ablation catheters, intracardiac echocardiography (ICE) catheters, and radiofrequency (RF) and pulsed field ablation (PFA) technologies.
- Support customers in optimizing mapping, ablation and procedural workflows based on clinical needs and appropriate product utilization.
- Anticipate, troubleshoot and resolve clinical, technical and equipment-related issues to support efficient procedures and a high-quality customer experience.
- Maintain focus and provide continuous clinical and technical support throughout live cardiac procedures in electrophysiology laboratory and operating room environments.
Customer Partnership & Account Leadership
- Serve as a key clinical point of contact for assigned hospital accounts and develop trusted relationships with electrophysiologists, nurses, technologists and other healthcare professionals.
- Develop a deep understanding of customer needs, clinical workflows and account priorities to provide relevant clinical and technical solutions.
- Deliver customer education, clinical in-services, product training and presentations to new and existing customers.
- Support equipment troubleshooting, inventory-related activities and other clinical account requirements as appropriate.
- Partner closely with the Product Specialist and broader field team to manage account relationships strategically and support business and market share growth objectives.
- Identify clinical opportunities within customer accounts and collaborate with commercial partners to support appropriate technology adoption and utilization.
- Represent J&J MedTech Electrophysiology professionally with customers and at relevant educational programs, conferences and industry events.
Clinical Leadership & Team Development
- Serve as a senior clinical and technical resource for Clinical Account Specialists and other members of the field organization.
- Mentor and coach Associate Clinical Account Specialists and Clinical Account Specialists to strengthen clinical knowledge, technical competency, procedural confidence and troubleshooting skills.
- Support onboarding, field training, clinical competency development and continuing education initiatives.
- Share clinical best practices and procedural knowledge across the team to promote consistency and clinical excellence.
- Provide leadership during challenging or complex clinical situations and demonstrate sound judgement, professionalism and accountability.
- Collaborate with Clinical Team Managers and other field leaders to identify opportunities for clinical development and knowledge sharing across the team.
New Technology Introduction & Adoption
- Play a key role in the successful introduction, implementation and adoption of new J&J MedTech Electrophysiology technologies.
- Support new technology launches through advanced case coverage, customer education, presentations, hands-on training and field support.
- Facilitate peer-to-peer learning and knowledge sharing among clinical team members to build competency with new products and technologies.
- Gather and communicate meaningful physician and customer feedback to appropriate internal partners.
- Collaborate with Sales, Marketing, Professional Education, Commercial Education and other cross-functional stakeholders to support effective technology adoption.
- Demonstrate leadership in helping customers integrate new technologies into clinical workflows.
Business & Cross-Functional Partnership
- Work collaboratively with Product Specialists and field leadership to support territory and account objectives.
- Combine strong clinical expertise with an understanding of customer and business needs to identify opportunities for growth.
- Communicate customer insights, clinical trends and opportunities to appropriate cross-functional partners.
- Support customer engagement initiatives that demonstrate the clinical and procedural value of J&J MedTech Electrophysiology technologies.
- Maintain strong working relationships across Clinical, Sales, Marketing, Professional Education and other internal teams.
Qualifications
Required Qualifications
- University degree in Health Sciences, Biomedical Engineering, Engineering, Business or a related discipline, or a Cardiology Technologist diploma.
- Minimum of 5 years of relevant clinical, technical, research or medical device experience, preferably within a patient-care, hospital or electrophysiology environment.
- Strong knowledge of cardiac electrophysiology, including arrhythmia mechanisms, mapping strategies, ablation techniques and catheter-based technologies.
- Demonstrated experience supporting electrophysiology procedures and working effectively with physicians, nurses and technologists in a live procedural environment.
- Strong clinical and technical problem-solving skills with the ability to troubleshoot effectively in time-sensitive procedural situations.
- Demonstrated ability to develop strong customer relationships and communicate complex clinical and technical information effectively.
- Strong presentation and education skills with experience delivering clinical or technical training.
- Proven ability to work both independently and collaboratively within a field-based, cross-functional team.
- Ability to manage multiple priorities and adapt to changing customer, procedural and business needs.
- English proficiency required due to frequent communication with English-speaking customers, healthcare professionals and internal stakeholders.
Preferred Qualifications
- Advanced experience with three-dimensional cardiac mapping and complex electrophysiology procedures.
- Experience across diagnostic, mapping, ablation and intracardiac echocardiography technologies.
- Experience supporting both RF and PFA workflows.
- Relevant professional certification, such as IBHRE certification, where applicable.
- Previous experience mentoring, coaching or training clinical team members.
- Demonstrated experience supporting successful new technology introductions and customer adoption.
- Experience delivering customer education, workshops, clinical presentations or peer-to-peer learning.
- Strong commercial awareness and demonstrated ability to partner effectively with sales colleagues while maintaining clinical excellence and customer focus.
Travel & Working Requirements
- This is a field-based role requiring regular presence within hospitals, electrophysiology laboratories and operating room environments.
- Ability to attend and provide support during live patient procedures is required.
- Flexibility to work variable hours based on procedural schedules, patient needs and customer requirements.
- Willingness and ability to travel at least 60% of the time within the assigned territory on a regular basis as this is a field based position.
- Willingness and ability to travel up to 40%, including overnight travel outside of assigned territory based on customer and business needs and, on occasion, with short notice.
- A valid driver's licence and safe driving record are required where operation of a company-issued vehicle is necessary.
- Ability to meet the physical requirements associated with the position, including wearing appropriate protective equipment and lifting up to 40 lbs.
What Success Looks Like
The Senior Clinical Account Specialist is recognized as a trusted clinical leader, both by customers and by colleagues. Success in this role includes:
- Delivering consistent, high-quality clinical and technical support across routine and complex electrophysiology procedures.
- Building strong, credible and trusted partnerships with physicians, nurses, technologists and other healthcare professionals.
- Demonstrating advanced expertise across J&J MedTech Electrophysiology technologies and procedural workflows.
- Developing the clinical capabilities and confidence of Associate Clinical Account Specialists and Clinical Account Specialists through mentorship and coaching.
- Successfully supporting the introduction and adoption of new technologies within customer accounts.
- Identifying clinical opportunities and partnering effectively with Product Specialists to support account and territory growth.
- Demonstrating leadership, accountability and sound judgement in complex clinical situations.
- Contributing to a strong culture of clinical excellence, collaboration, continuous learning and customer focus.
Our Commitment
At Johnson & Johnson, diversity, equity and inclusion are integral to our culture and our ability to serve patients and customers. We are committed to fostering a respectful, inclusive and accessible workplace where employees can contribute, develop and achieve their potential.
Required Skills:
Preferred Skills:
AI Judgement Integration, Communication, Customer Centricity, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Proactive Behavior, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Strategic Sales Planning, Sustainable Procurement, Vendor SelectionThe anticipated base pay range for this position is :
$85,700.00 - $135,700.00Additional Description for Pay Transparency:
Under current guidelines, this position is eligible for a discretionary performance bonus.The Company uses AI in its assessment of applicants.
This job posting is for an existing position.
