Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech SalesJob Sub Function:
Clinical Sales – Hospital/Hospital Systems (Commission)Job Category:
ProfessionalAll Job Posting Locations:
Tempo Maidenhead, Berkshire, United KingdomJob Description:
The Associate Technical Specialist (ATS) provides high-quality clinical and technical support to healthcare professionals across the Electrophysiology portfolio. The role is focused on developing strong EP and CARTO expertise while progressively building the clinical, customer-facing and commercial capabilities required to become an independent Technical Specialist.
The ATS will spend the majority of their time in the field, supporting procedures, developing trusted relationships with healthcare professionals and working closely with Technical Specialists, New Technology Specialists, Sales colleagues and the Regional Sales Manager to deliver excellent customer support and contribute to regional growth.
Key Responsibilities
Clinical & Technical Support
- Provide independent clinical support for AF and CTI procedures once appropriately trained and signed off.
- Progress toward SVT and AT sign-off, in line with the individual training and development plan.
- Develop a strong foundational understanding of electrophysiology principles and their application within CARTO.
- Build comprehensive knowledge of CARTO hardware, software, HD mapping and associated modules, including features, benefits and appropriate handling of customer questions and objections.
- Develop awareness and experience of CARTOSOUND, based on regional and customer requirements.
- Maintain awareness of relevant clinical evidence, publications and whitepapers, progressively developing the ability to discuss clinical data confidently with healthcare professionals.
- Conduct appropriate follow-up after interesting or complex cases, using relevant images, clinical learning and new technology insights.
Customer & Territory Support
- Maintain a strong field presence, with a target of 80%+ customer-facing time, supporting case coverage across the region.
- Develop trusted relationships with physicians, physiologists, nurses and other key stakeholders across the POD.
- Understand different customer behaviours, communication styles and clinical needs to deliver effective and tailored support.
- Support territory case coverage and wider regional requirements as directed by the POD and Regional Sales Manager.
- Assist with stock management, hardware/software tracking and installations.
- Support customer education by highlighting relevant webinars, congresses, training opportunities and educational events.
- Participate in customer training days, innovation meetings, webinars and appropriate customer engagement activities.
Commercial & Account Development
- Build commercial awareness alongside clinical expertise, understanding how excellent technical support contributes to account growth and customer retention.
- Understand and appropriately communicate current marketing messages and product value propositions.
- Develop awareness of competitor activity within accounts and build confidence in appropriately challenging customer thinking.
- Support new product introduction and penetration, working collaboratively with the POD and New Technology Specialists.
- Develop understanding of LEM and OCE% data and how these insights can support territory and business development.
- Develop clinical selling capabilities and progressively apply the Challenger model, including Teaching for Differentiation, Tailoring for Resonance, Constructive Tension and Taking Control.
- Actively contribute to POD planning and account priorities.
Training & Development
The Associate Technical Specialist is expected to actively own their professional development and complete the required clinical and technical training pathway, including:
- Foundation Academy, including required pre-work and Academy training.
- Advanced Academy.
- Mastery Academy.
- Required UK classroom training, including EP fundamentals, AF, lab etiquette, practical AF/AT, SVT, Connectology and troubleshooting.
- Progression through internal sign-off modules, including: Setup & Cables CARTO Technology Map Setup AF AT SVT
- Regular participation in Axonify, with engagement at least once per week.
- Participation in Journal Clubs and clinical learning sessions, including opportunities to present on CARTO fundamentals, legacy products and relevant clinical evidence.
- Development of troubleshooting expertise across CARTO HD and software platforms.
- Sharing knowledge and experience with ATS peers and the wider technical team.
Collaboration
- Work closely with Technical Specialists, New Technology Specialists, Sales and the Regional Sales Manager to deliver seamless customer support.
- Support colleagues with day-to-day clinical and technical challenges across the wider region.
- Coordinate effectively with Sales, Marketing and Technical teams.
- Demonstrate flexibility in supporting regional priorities and case coverage requirements.
- Actively contribute to a collaborative, high-performing POD culture.
Professional Skills & Behaviours
The successful candidate will demonstrate:
- Strong interest in electrophysiology and medical technology.
- Commitment to developing clinical and technical expertise.
- Ability to learn quickly and apply new knowledge in the clinical environment.
- Strong interpersonal and relationship-building skills.
- Developing presentation skills, with the confidence to deliver customer in-services.
- Customer-focused and commercially curious mindset.
- Collaborative approach and willingness to support colleagues across the region.
- Good organisation, planning and administrative discipline.
- Timely completion of required expenses, HCC activities, Summit modules and other administrative requirements.
- Professionalism and accountability in all customer and internal interactions.
- Commitment to embodying J&J Credo behaviours and values.
Required Skills:
Preferred Skills:
AI Judgement Integration, Business Behavior, Communication, Consulting, Cross-Selling, Customer Centricity, Customer Effort Score, Customer Retentions, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Research, Medicines and Device Development and Regulation, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection
